“No issues with the parking, but the return shuttle was very disappointing with a bus full of arrivals returning to their cars with luggage. Rather than dropping passengers off and then circling back around for a second pick-up with an empty bus literally 2 minutes later, passengers going on holiday were picked up and filled the front.
The driver did not organise passengers and the back of the bus ended up empty as those coming on had nowhere to put their cases (as the racks were full from the returning passengers), so they stood at the front blocking the aisles with their luggage. This meant at each stop they had to get off again so those returning to their cars could get past and retrieve their luggage from the racks that they were all blocking. It also made it more difficult to get the cases off the racking and ensure you had all your luggage as people were still standing in the way as you squeezed past and tried not to hit anyone with your heavy case.
My 10-year-old said she could have organised it better!
A more sensible idea would be the drop-off first, then circle back the 4 stops to pick-up with an empty bus and luggage racks. Two circuits would have been quicker than the fiasco of people getting on and off.”
“Nearly missed our flight . 2 buses were full then the third bus took 25 mins . Waited in the carpark for at least 50 mins in total. Will never use again .”
“Very disappointed. We were parking two cars and due to a tanker fire on the M1, the second car got caught in the motorway closure, which meant we were in danger of missing the flight. I spoke to a helpful lady via the intercom at the car park who told me to book a closer car park for the second car (to avoid the extra drive and wait for coach) and then just to email yourselves to refund the extra parking space. I paid another £125 for a parking space in the long-stay car park and now you’ve refused to refund the original cost.
Please advise your staff that refunds like this will not be actioned so that other customers avoid the same disappointment.”
“Disappointing how we were charged in exiting the car park due to late pick up because of the flight chaos on 28th of august.
Phone messages stated we wouldn’t be but was.”
