“The latest key booking system doesn’t seem to have achieved much for the users. Last year we parked, kept our key and, on return, went straight to where we’d left the car. Now we have to queue to drop off the key and on return queue again to collect the key and then have to find our car which, in our case, was considerably further away than where we left it. We thought that the idea was you shuffled the cars around so that on our return it would be conveniently parked. So, whatever your intentions, it’s not working for the customer’s benefit!!”
