“Really poor layout and design. Self service queues huge. Queues for collection huge. Packed in like sardines on the bus. Spent lots of money to make this look pretty when actually they needed to spend money on the service design.”
“Great car parking system , have used a few times now, peace of mind when entering as your car passes through a 360 degree camera system, if vehicle gets damaged you have proof, checking in and out really easy and fast, all very helpful staff, bus service drops you right outside airport door too, will use again many thanks”
“In July 2022 we booked a holiday to Cyprus but unfortunately, we caught covid so we could not travel. Our airline was kind enough to reschedule our flights but Bristol airport was not so considerate.
If you book Parking at the Airport, in their Terms and Conditions it says one minute past midnight 24 hours before your flight you may cancel and have a full refund. However, if you book within that 24 hours you are not eligible for a refund. We booked last minute and had a short window of 4 hours to cancel. When we caught Covid, the following day, we had already passed the deadline - there was no warning from their website regarding booking late and having no opportunity to cancel. We consider this as theft by the company. We had covid we could not travel due to being very sick but there was no compassion or understanding of this. There was no warning before we paid to warn us if you book before 24 hours you will forfeit your money!! I will make it my passion for the next year to warn people on all media sites about this. Already I have received hundreds of "thank yous"”
“Such an easy drop-off and pick-up. It made the whole experience very calm.
All staff were happy to help you. I will honestly love to use the silver zone again”
