“Frustrated when our car was not in the space we were sent to so had to trundle our cases all the way back to reception. However problem did not take long to resolve ( wrong letter written on tag) and as our car was brought close to the reception, man was polite and apologetic and offered to pull one of our cases we were quite happy with the result.”
“On arrival there were massive queues to check in. The queue split for the driver to check the car in and passengers had to queue elsewhere. Once through the two queues merged at different rates causing problems for travellers meeting up again before boarding the bus. For elderly travellers thus must have been very confusing and would have resulted in standing a long time This was not the same day as the the global IT outage sk cannot be blamed on this. I have never seen such a poorly organised system of parking and booking in”
“Drop off was acceptable but return was poor. Had a long wait for the bus in the rain, long wait to get keys. Not enough experienced staff on just two new members of staff. Fairly chaotic to be honest. They had no idea on how the system worked. Given key but had to ask several times for location.”
“My husband accidentally gave the new front door key to the parking zone( looks very much like the car key on the same set )When we discovered this after arriving in Croatia later that day we emailed customer services to tell them our dilemma We never got a reply or any correspondence from them at all.
We were fined £350 pounds for the fact they couldn’t move the car and claim no
Information given over to them from APH to contact us to see what could be done to solve the situation. Never again.”
