“This was the first time I have used the silverzone parking apart from picking the car up it was superb.On return we went to pick up our keys we were given its location as CJ.New we were unable to find as the bays are not marked just a bit of ground over from the proper car park .So we had toreturn to reception for better directions.”
“Bristol's silver zone used to be great but since they've changed the layout of the airport, it's not so great. I've never had to queue up for so long waiting for the buses. I guess things may improve, they were also doing works to the bus stop area at silver zone which didn't help the situation.”
Dear Mr. Allford,
Thank you for sharing your feedback. We’re sorry to hear about the delays you experienced at the Bristol Silver Zone.
The airport has recently made changes to the layout and carried out works around the bus stop area, which we understand has caused longer wait times than usual. We appreciate your patience during this time and hope that once the works are completed, the experience will return to the smoother service you were used to.
We value your comments and will continue to monitor the situation to ensure our customers receive the best possible service.
Kind regards,
The APH team
“Easy to find, dropping off not so keen on the electronic stuff but there was someone there to help, so no hassle, efficient shuttle link although not quite enough space for luggage and picking up really easy dealing with humans. Good easy experience.”
“An absolute pot mess! My wife has a visual and movement problem, we have struggled with the rediculous changes accessing the main airport building after we leave the bus transport for the last few trips. Sadly on our return this time the weather was appalling, we were trenched to the skin after leaving the main airport to cross a wide open area to reach the bus, with no form of cover. My wife did speak to a man about the shocking situation there and all he did was make a joke of it, I have a walking stick too he answered ! Sadly it didn’t stop there, on leaving the bus to collect our keys, we had ANOTHER wide open area to navigate in the same appalling weather. A cement lorry was attempting to lay cement outside the building, crazy, it must have been too wet! Why oh why isn’t this being carried out in the Spring ?? At least if customers have to walk longer distances it would be drier weather , yes it will be busier BUT at least consider your customers who are not so able bodied.
We have been very loyal to Bristol Airport and Silverzone, sadly these new improvements are not working for us , we will use Newquay Airport in future , family drop us off ,ten miles, no parking up for three to four weeks twice a year and no open, hazardous areas to access the terminal, both ways ,in appalling weather conditions with absolutely no cover from the elements
Left 16 Jan- 13 Feb
Flight from Malaga arrived 12.30 pm”
Dear Mr Veale,
I’m very sorry to hear about the experience you and your wife had, especially given the weather conditions and the difficulties you described. I completely understand how distressing and uncomfortable this must have been, particularly with mobility and visual challenges to consider.
I’m also sorry to hear about the condition of the car park and the additional disruption caused by the ongoing works. This is certainly not the experience we want for our customers.
I have contacted Silverzone directly to raise this matter and request feedback regarding the issues you’ve highlighted. Please be assured that we have taken careful note of your comments and will be escalating your feedback accordingly.
Thank you for taking the time to share your experience.
Kind regards,
The APH Team
