“i like Aph and have been using the firm for at least 10 years. I loved the site at Marston Green but after covid they joined forces with Airparks and took over the Mackerdown lane Site. I was ok with this site but it was difficult for us to get to so we opted for the short run.
First I called because I have some walking difficulties 24 hours before as the booking says. I was told just tell the guy when you turn up and oh yeh this is airparks APH ARE JUST THE BOOKING AGENT. so we arrived at 2.45am and the first person checking in was pleasant but again said were NOT APH. We were told to go to the bottom and the person down there would direct us. He had to be the worst person ever, he barked orders at us, saying park between two cars which one was not even there waving in a random direction. As we tried to get his attention again he walked off as his instructions did not make sense at all. We then got into the bus after parking where we thought he said. the 10 min bus we then sat on for 30 mins. No assistance with any of the passengers and then drove taking corners hard so evertying and everyone was swaying all over the place. It was not a good experience. (my reasons for not using airparks)
On our return there was the chaos as all three busses for 3 min, 10 min and mackerdown were there. as a swarm of us came out the short stay bus took off and went.
We finally got our bus after passengers were going all over the place trying to work out which bus. We got back to site, car was fine, dusty but ok. I was very suprised leaving site without having to put a pin in to open a gate. We just drove straight out with no one checking or stopping us. That was a concern. I know you dont want to be held up any longer but I didnt like the idea that we could be anyone driving off from what is suposed to be a secure car park? Aph I rate, this site run clearly by Airparks who kept telling us this, is not a place I would park again.”
“Great service, no problems finding the car park.
Short waiting time for collection and drop off.
The only suggestion I have is that it would be a great help having wider parking slots for children.”
