“Instructions to get to the car park very clear which we used as road layout is changing due to roadworks, friendly staff, plenty of parking spaces although a bit tight when getting cases/children out of the car, and a safe bus journey which was quick in getting to and from the airport.”
“No problem with the parking or transfers to and from the airport , but the entrance to the car park is ridiculously difficult to access ! Approaching from the direction of the Premier Inn and there's a "temporary" barrier that prevents access and you have to drive around through various service roads to come in from the opposite direction .”
“I was not given proper instructions so ended up in the wrong car park so when I arrived back to Birmingham I ended up with a fine of £500 reduced to £240 which I have had to borrow”
Dear Miss Ward,
Thank you for taking the time to leave your feedback.
We’re sorry to hear about the difficulties you experienced on arrival and the resulting charge you’ve mentioned. We appreciate how upsetting and stressful this situation must have been.
We have checked our system, and the directions and arrival instructions for APH Birmingham Short Run are correct and are included within the booking confirmation email sent at the time of reservation. These details are designed to guide customers directly to the correct car park.
However, we do understand that issues can still occur on the day, and we would like to look into this further for you to understand exactly what happened in your case.
Please could you email us at reviews@aph.com
with your booking reference and any further details you have? We will then be able to investigate this properly with the car park and see if there is anything further we can assist with.
Kind regards,
The APH team
