“I was very upset to be charged an extra £20 fee for being a day late because my flight was cancelled and was stranded in Italy with no flight home untill the next day so no hotel no food 33 hrs and then sent to Luton ( instead of b/ham ) and £220 taxi fare to collect my car tried to phone numerous time from airport No Answer?”
“Once we arrived at APH things went very smoothly both to and from the airport. However the directions to actually get to it were poor - due to all the ongoing roadworks in the area we found it quite difficult to navigate the instructions to the car park and the satnav directed us to the Holiday Inn which was on the other side of the dual carriageway.”
