“We have used APH for many years and at numerous airports but we would never use the new 'Self Park' option at Birmingham again! The arrival process was pretty straightforward as we've come to expect however, it fell down after that....
We were told which section to park but when we got there all spaces in the rows had been taken so we had to use the next one. No problem - a space is a space right. To say the size of the spaces and access to them was extremely tight would be an understatement. After much to-ing a fro-ing we managed to fit into a space. The bus ride to the airport was uneventful.
When we arrived back we went to the bus stop as advised. It was utter chaos! There were at least 40 to 50 people all waiting at the same small stop. There was a lot of confusion over which bus to catch based on what colour your ticket was. No one had been told that ticket colour determines which bus you had to catch which meant people were getting on (and then off again!) the wrong buses causing even more chaos. We ended up having to wait for 50 minutes for our bus.”
