“Very smooth check in and parking. Although I feel that the yellow car park should have proper spaces that are marked out so car aren’t parked too close. We had a large car parked next to us and couldn’t get back into the car on return, we had to climb in through passenger side.”
“Let me start by saying that I have used APH many times when flying from Birmingham airport, this car park included, and have always found them easy to use and efficient.
This particular visit on the 3rd April, the first Monday of the Raster holiday week, was totally different from our previous visits. We arrived 3 hours before our flight time and yet only had time to grab a sandwich and a drink before rushing to our gate for departure (not all APH fault) After taking what seemed like an eternity to check in we parked up and waited for the transfer bus. Again a long wait entailed and eventually a transfer vehicle came along but was only a 16 seater mini bus, which left us and others stranded, waiting for the next one. Another long wait ensued and eventually the transfer bus, a normal APH transfer bus, came along and we finally got to the airport.
I do think that the site had issues with their busses on our day as there were a couple on the site having work done. The driver of the mini bus was very apologetic at the time as he was unable to take all of the passengers to the airport.”
“The service going from car port to airport was very good the driver was very helpful and friendly, not so good on the way back from airport to car park driver tried to cram to many people in with the suitcases and offered no help at all.”
“Fantastic service - very well organised - quick transfer and car was in good hands!! My partner left phone on dashboard by mistake all week but was safe.”
“When we arrived the car park was closed. Luckily a helpful passerby told us of the change of location. When we reached the correct location the man said we weren't on the list. Eventually found us. Took ages to find a parking space. Luckily after all these delays we did not miss our flight. Checked emails and did find one hidden deep in the junk mail. Very unsatisfactory”
“Moved parking service from Hams Hall but did not make it clear on first page of booking confirmation aph had moved.
On arrival was not allowed to unload cases at pickup piont so had to drag suit cases through rough puddled car park. At 74 years this is bad.
Journey to airport through built up housing area with aggressive sleeping policeman quite poor.
Had to wait 35mins for bus to arrive at airport with 23 passengers wanting to board. If raining would be issue.
Service nothing like as good as when at Hams Hall.”
