“We used the APH Express service for car parking and a hotel stay at Birmingham airport. The Airparks Express service was prompt and efficient. Our stay at the Hilton Garden Hotel fell short of expectations. Very expensive drinks, and a group of noisy rude heavy drinkers in the bar using bad language. Not challenged by staff or management. We ate at the Novotel instead. Would not use the Hilton Garden again. Very happy to recommend the airparks express service.”
“The information is only based on people coming from Birmingham, the information and signs don’t match, the information suggests using their “what three words” but to use this you need to pay for premium so unless you have a premium subscription is useless if you get stuck. The phone is answered by the same person dealing with the parking so if you can get through is too busy to be of any real help although he did his best. The parking spaces are too small, we took a small Toyota Yaris and still got a dent in the passenger door. It’s not too far from the airport and the buses run frequently”
Thank you for your feedback.
We understand how frustrating it must have been to find the directions and signage unclear, especially if they appeared to be based on a different route. We’d also like to clarify that you do not need a paid subscription to use What3Words to locate the car park - its core location service is free. Alternatively, you can use apps such as Apple Maps, Google Maps, or Waze by entering the address provided in your booking confirmation.
We’re sorry to hear you had difficulty getting through by phone, although we do appreciate your understanding that the staff member was assisting as best they could while managing multiple responsibilities.
We’re also concerned by your comments regarding the damage to your vehicle and the size of the parking bays. This is not ideal, and if the issue was reported at the time, we would recommend contacting the parking provider 'Airparks' directly, as any claims would be handled in line with their terms and conditions.
That said, we’re pleased to hear your positive remarks about the location and the frequency of the shuttle service, and we thank you for taking the time to share your experience.
Kind regards,
The APH Team
“Worked like clockwork with no fuss or drama. Easy access. Three minutes on shuttle bus to/from airport. Car park was well lit, with a good surface. Spaces were perfectly adequate but not over generous. Not stupidly expensive and vfm. Bus driver was very helpful and attentive ...pity about the jokes....worse than mine but it amused the children and put us in holiday mood! Parked two cars and we were both very happy with the service.”
