“Shocking to be parked on a car park full of stones & expected to drag cases over it
Bus drove off when he could see us approaching bus stop
A stressful experience and a patronising reply from APH when complaining”
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience did not meet your expectations. Some of our car parks are surfaced differently across locations, and we appreciate that moving luggage over a stone surface can be inconvenient for some customers.
We are also concerned by your comments regarding the transfer bus. Our drivers are required to operate to scheduled departure times, but they should always do so safely and courteously. We regret any frustration caused if the bus departed as you approached the stop.
We are equally disappointed to learn that you found our response to your complaint patronising. This is certainly not the impression we wish to leave, and we did not intend for our communication to come across that way. We apologise if our response caused any offence or frustration.
We value all customer feedback, as it helps us review and improve our service, and we appreciate you bringing these concerns to our attention.
Best Regards,
The APH Team
“No issues, no waiting, straight there to airport and back when arriving back at Birmingham. I’d book them again if I was ever flying from Birmingham but because that airport has shockingly unorganised security I won’t be flying from there again.”
“I used the APH Express at Birmingham Airtort this year
With the new road link from the M42 completed it was very easy to find and get to the carpark
easy checkin and the bus to to the airport was quick
would definetely use this again”
