“Easy to find location and plenty of regular shuttles to and from the airport. Don’t understand why we were the only few cars who were asked to park on the gravel when there were plenty of non gravel spaces. However wouldn’t hesitate to use again due to great customer service”
“Staff very friendly helpful. Especially like the the supporting vehicle to show you to the next available spaces. Bus drivers great all very efficient.”
“Just back frI was flying to Gib on 3rd May and wanted to stay overnight on 2nd May at the IBIS BRM. I made a mistake and booked my car and hotel for 3rd of MAy not the 2nd!! I didnt realise this unril I arrive on the 2nd. So the hotel could not change my overnight as i had booked through you. I rang you to explain (my phone calls will be on your record) but your office was closed. I had to pay £74.70 for my room at the IBIS. I have read your cancellation policy but, as a goodwill gesture to a reglar customer, I wonder if you acn give me a voucher for anothwer overnight stay. Many thanks John Trevor Wilson.”
Dear Mr Wilson,
Thank you for your review and for taking the time to explain what happened. We’re sorry to hear about the mix-up with your booking dates and the inconvenience this caused ahead of your trip.
As this booking was made through a third party, the hotel was unfortunately unable to amend the stay directly. We’d like to look into this further for you, so please could you email our customer service team at reviews@aph.com with your booking reference and details of the issue.
We look forward to hearing from you.
Kind regards,
The APH Team
