“All worked as described but not enough APH signage at the car park. In previous years and at Manchester in particular, the signs as you approach made it extremely clear where to go but at BHX it all says Airparks Express and you feel that it’s another company and you strive to find APH . A few signs and you’ve nailed it .”
“When we came out to get the bus on our return there was a bus there but not actually in the bus stop area as at the end of a long line of buses already in the bays. As a result the bus driver could not seeing us walking down the line of buses to get on and pulled out from the back of the queue of buses and drove off with an empty bus. The APH bus in front of him tried to stop him but was unsucessful. I feel buses should at least pull into the official bus stop before driving off to check there are no passengers waiting who may not have even been able to see him from the actual bus stop. As a result we then had to wait another 20 mins for the next bus which was then very full so I suspect the same thing had happened to many of the other passengers as I had not seen many join the queue.”
