“Great service. Only comment regarding directions. The car park would benefit from a clearer sign to the entrance. Also a sign at the nearest roundabout would be helpful. We would use again.”
“Very difficult to find even when you follow the instructions given. The best option best to use the ‘what3words’ provided and ignore the written directions and the address.
Upon arrival parking signage is very small, pair that with being given the wrong directions by staff it was very hard to find the zone I had to park in.
The roads around the car park are also full of big potholes which wasn’t particularly fun in the dark on my return.
The buses are frequent like advertised or I just got lucky.
Combine all of this with the high price I would not recommend.”
Dear Miss Jameson,
Thank you for your feedback.
We are sorry to hear that you found the car park difficult to locate, even when following the instructions provided. We appreciate you highlighting the issues with the signage and the directions given, as well as the condition of the roads around the car park.
Please be assured that your comments have been passed on to the relevant team so that they can review the instructions and the route guidance for APH Express, as well as the condition of the access roads, to help improve the experience for future customers.
We do appreciate you noting that the bus service was frequent during your visit, and we are grateful that you took the time to share your feedback with us.
Kind regards,
The APH Team
