“Everything was fine until we came to collect the car. Our box contained the wrong keys so staff had to go through every box until they located ours. It wasn't ideal especially as we were in a rush already and could have done without this delay”
“We were rather surprised that the operational service was different to your site at Gatwick, no reception desk or staff, just one person who came out to meet us when we arrived. We felt there was a lack of communication from him. He handed us a card with a code on it, but didn’t explain that the key would be on an automated box.”
“Did not realise there was an express bus and a slow bus and on our return it was disorganised and the driver coming home was not polite and borderline rude.
But when we dropped the car off which was early morning the staff were lovely and friendly and they were good representatives of your company.”
