“With all the stories about cheap off-airport companies I was happy to book Maple. Staff at drop-off and pick up were friendly and professional, the car was there on time. The price was good, even cheaper than CP5 which I usually use at BHX. Clearly signed drop-off just a couple of mins walk from the terminal. Maybe just me and the lateness of the day but it took me a few extra minutes to find my way back to pick-up, could use some clearer signs outside the terminal for the tired traveller.”
“Excellent 5-star service from Maple Parking at Birmingham Airport. The drop-off was quick and easy, staff were friendly and professional, and my car was returned promptly when I landed. The whole process was smooth and stress-free. I would definitely use Maple Parking again and highly recommend them.”
“All great until we came back to collect our car and there was just no signage on where to go. No directions for Maple or valet parking and we narrowly missed having to pay a £10 parking fee. More directions please.”
“Drop off fine, returned in evening and waited 15mins in carpark for car to arrive. Inside drivers footwell caked in clay/mud and muddy feet scuffs on drivers door panel. Car had travelled 15 miles. Sent photo and comments to APH customer services and so far 3 days later no acknowledgement....”
Dear Mr Wood,
Thank you for your review.
I am sorry to hear about the condition of your vehicle upon its return and the experience you have described. I understand how concerning this must be.
At present, I am unable to locate any correspondence from you regarding this matter. Could I kindly ask that you resend your email, along with any photos and your booking reference, to reviews@aph.com so that we can review this further for you?
Once received, we will be happy to investigate this matter in more detail.
Kind regards,
The APH Team
“Disappointment to say the least, having used this service previously this time was horrible.
Dropping the car off no problem, arriving back in the uk for the car to be 20mins late in arriving back to the car park was frustrating BUT then to find damage on the vehicle was frustrating to say the least, my car has a full glass roof and this was shattered, noticed this on its return and pointed out to the attendant who was helpful and took loads of photos and advised on what I should do ie contact customer services. Contacted customer service in a few emails, first there non responsibility but would consider paying the excess on the insurance, I got a qoute (£1.300) for the glass and advised on the excess (£2,500) yes looks high but we are talking a £100k plus car, then got a email denying all responsibility and saying the damage happened prior to the drop off and they don’t check roofs, it’s a full glass roof and soon as you get in it’s all you see so if the damage was there before the attendant would of seen it like I did on its return.
Just be careful folk in this service.”
Dear Mr Mellors,
Thank you for taking the time to share your feedback and for using our service again.
We are very sorry to hear about your experience, particularly regarding the delay in returning your vehicle and the damage you reported to the glass roof. We understand how concerning and frustrating this must have been, especially after previously having a positive experience with us.
We appreciate you bringing this to the attention of the attendant on your return and for contacting our customer service team. As this matter relates to the condition of the vehicle, we would like to review this further for you. If you could please contact us at reviews@aph.com with your booking reference, vehicle details, and any photos or documentation relating to the damage, we will be happy to investigate this further with the car park.
Thank you again for your feedback.
Kind regards,
The APH Team
