By measuring customer loyalty, rather than customer satisfaction, you are looking to the future rather than the past.
Asking a customer if they were satisfied by the service or product they received is not sufficient to finding out if they would recommend you in the future. NPS answers this question.
Net Promoter, Net Promoter System, Net Promoter Score, and NPS are trademarks of Satmetrix Systems Inc., Bain & Company, and Fred Reichheld.
Despite being around since 2014, we’re still an unheard of brand online. We need a good reputation both on the website and across third-party sites. It’s imperative to the business.
REVIEWS.io is a licensed NPS provider. NPS is now available in all REVIEWS.io and allows you to gather loyalty data from your customers at the same time as reviews. Your current NPS score, along with trends over time, are displayed in your Timeline.
The extra word-of-mouth marketing facilitated by REVIEWS.io for Euro Car Parts is very beneficial in improving our bottom line.
Chris VP Sales at Euro Car Parts
Place recommendation next to products. Remove all uncertainty.
