Net Promoter Score

NPS® is the most important feature you never knew you needed. Ask 2 simple questions and find your best advocates.

Net Promoter, Net Promoter System, Net Promoter Score, and NPS are trademarks of Satmetrix Systems Inc., Bain & Company, and Fred Reichheld.

What is NPS?

Net Promoter Score is a measurement of customer loyalty, by using 2 simple questions.

“ How likely are you to recommend our company to a friend or colleague? ”

“ What is the most important reason for your score? ”

How does NPS help my business?

By measuring customer loyalty, rather than customer satisfaction, you are looking to the future rather than the past.

Asking a customer if they were satisfied by the service or product they received is not sufficient to finding out if they would recommend you in the future. NPS answers this question.

Reviews.co.uk and NPS - the Perfect Match

Reviews.co.uk is a licensed NPS provider. NPS is now available in all packages and allows you to gather loyalty data from your customers at the same time as reviews. Your current NPS score, along with trends over time, are displayed in your Timeline.

“ The strength of our brand alone is not enough to convince a potential shopper to become a customer, so the extra word-of-mouth marketing facilitated by Reviews.co.uk for Euro Car Parts is very beneficial in improving our bottom line. ”

Chris, VP Sales at Euro Car Parts

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Net Promotor Score is available on the Growing Business and Enterprise plans