Zatu Home Reviews

Name: Zatu Home
Address: Bowthorpe Shopping Centre, Norwich, Bowthorpe Shopping Centre, Norwich, Norwich
Rating: 4.65

4.7 Rating 46 Reviews

100 %

of reviewers recommend Zatu Home

Company Reviews

Metrics

4.7

Based on 46 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrived badly packaged. I returned one item and Zatu deducted £15 from my refund saying item was damaged. The item was in perfect condition when I sent it back. It is outrageous but it appears there is nothing I can do about it. Disgraceful. Would not use this company again. Very shoddy service.”

Helpful Report

Posted 3 months ago

“order still processing 2 weeks later, no response from seller, abysmal servicer honestly”

Helpful Report

Posted 8 months ago

“This has to be one of the worst sevices I have ever received. On the basis that the site offers 48hr delivery I made an order for a birthday present. 5 days later I contacted customer services with a view to cancel the order due to the item not arriving. However, I was told that the order was being despatched that day and the package would be delivered within two days. Needing the item I reluctantly agreed to keep the order in place. 4 days later I received a message to say the item was being posted and to expect the package on a 48hr delivery. Not only is the site disgracefully misleading, but thier customer service blatantly lie about the service being provided. Remarkably I have made an order from Germany at the same time and that is due to arrive sooner than the order from Zatu. I will never use this website again and strongly advise anyone to think twice about using them. The site is unreliable and their customer services lie in order to maintain custom. Absolutely disgraceful!”

Helpful Report

Posted 2 years ago

Thank you for the feedback. We are always aiming to improve our services and reviews like yours help us to find areas where we can do better. I am deeply sorry for the trouble you had with your order. We do aim to despatch all orders in a timely manner, however, I apologise that we were unable to do so on this occasion. We take customer feedback very seriously, so please be assured that we have taken your comments on board, and will work to prevent these issues from affecting our customers in the future. We hope you'll give us another chance, and hope to hear from you again soon. Kieran Zatu Home

Posted 1 year ago

Zatu Home is rated 4.7 based on 46 reviews