Zatu Home Reviews

Name: Zatu Home
Address: Bowthorpe Shopping Centre, Norwich, Bowthorpe Shopping Centre, Norwich, Norwich
Rating: 4.65

4.7 Rating 46 Reviews

100 %

of reviewers recommend Zatu Home

Company Reviews

Metrics

4.7

Based on 46 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrived badly packaged. I returned one item and Zatu deducted £15 from my refund saying item was damaged. The item was in perfect condition when I sent it back. It is outrageous but it appears there is nothing I can do about it. Disgraceful. Would not use this company again. Very shoddy service.”

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Posted 11 months ago

“order still processing 2 weeks later, no response from seller, abysmal servicer honestly”

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Posted 1 year ago

“Found the product I'd been struggling to find elsewhere, reasonably priced. Little slow on dispatch and communication in-between order being placed and dispatch could be improved but I am pleased with my product. Thanks”

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Posted 1 year ago

“Good transaction! Had an item that was out of stock almost everywhere else, for a very generous price. When I sent a query they replied promptly and were very helpful. Order arrived a couple of days later and all was good :)”

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Posted 1 year ago

“The product arrived exactly as described. I had a question about delivery and they got back to me ASAP and the item arrived a day after that. My order wasn't big, but I felt like their #1 customer! WOW!”

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Posted 2 years ago

Thank you for the lovely review! We're delighted to hear how happy you are with us, and we can't wait to hear from you again soon! Kieran Zatu Home

Posted 2 years ago

“A brilliant company deserves a great review! A great product range with eager to help, and friendly customer service, helping to assist my every need. After purchasing an order, delivery was super quick (a whole day quicker than they said) and was packaged well too. I highly recommend shopping with Zatu home. They actually care, unlike the other giants in the home e-commerce industry.”

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Posted 2 years ago

Thank you for the lovely review! We're thrilled to hear how happy you are with us and the services we offer, and we hope you'll continue to rely on us to provide more of the same going forward :) Kieran Zatu Home

Posted 2 years ago

“This has to be one of the worst sevices I have ever received. On the basis that the site offers 48hr delivery I made an order for a birthday present. 5 days later I contacted customer services with a view to cancel the order due to the item not arriving. However, I was told that the order was being despatched that day and the package would be delivered within two days. Needing the item I reluctantly agreed to keep the order in place. 4 days later I received a message to say the item was being posted and to expect the package on a 48hr delivery. Not only is the site disgracefully misleading, but thier customer service blatantly lie about the service being provided. Remarkably I have made an order from Germany at the same time and that is due to arrive sooner than the order from Zatu. I will never use this website again and strongly advise anyone to think twice about using them. The site is unreliable and their customer services lie in order to maintain custom. Absolutely disgraceful!”

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Posted 2 years ago

Thank you for the feedback. We are always aiming to improve our services and reviews like yours help us to find areas where we can do better. I am deeply sorry for the trouble you had with your order. We do aim to despatch all orders in a timely manner, however, I apologise that we were unable to do so on this occasion. We take customer feedback very seriously, so please be assured that we have taken your comments on board, and will work to prevent these issues from affecting our customers in the future. We hope you'll give us another chance, and hope to hear from you again soon. Kieran Zatu Home

Posted 2 years ago

“Good prices but let down by shocking delivery. Paid for 48 hour delivery and it wasn’t despatched for almost a week. Was told it would be despatched on the day of contacting customer services but was not despatched until the following day. Still waiting”

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Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm very sorry to hear about the troubles you had with your order. We do aim to despatch all orders in a timely manner, however, I am very sorry to hear we were unable to do so on this occasion. Please do not hesitate to contact our friendly customer service team if you have any further concerns regarding your order. We hope you'll give us another chance, and we anticipate hearing from you soon. Kieran Zatu Home

Posted 2 years ago

“massive selection of vinyl available!”

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Posted 2 years ago

“Great range of products where I found a couple of real gems which I found for a better price than anywhere else. Speedy delivery too. Happy customer.”

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Posted 2 years ago

“Wonderful quality of goods. Really glad of my decision to purchase!!”

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Posted 2 years ago

“they have an ace selection of sports equipment. bought myself a brand new badminton racket which I am very happy with”

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Posted 2 years ago

“Great items Great Price. Will shop again here. Perfect Christmas presents for the fam. 10/10.”

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Posted 2 years ago

“Fantastic service, speedy delivery, and I'm really happy with my purchase!”

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Posted 2 years ago

“A great selection of products with prompt delivery. Great customer service too when I was enquiring about a product. 100% recommend!”

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Posted 2 years ago

“Zatu Home is excellent! It has such a wide range of vinyls, and super fast delivery.”

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Posted 2 years ago

“A great website with a really helpful blog, it has really helped me with my Christmas shopping!”

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Posted 2 years ago

“Great experience buying from here, It arrived so quickly”

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Posted 3 years ago

“I love this site! It had exactly what i needed :)”

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Posted 3 years ago

“Fantastic website, full of so many amazing things! will be shopping here again”

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Posted 3 years ago

Zatu Home is rated 4.7 based on 46 reviews