Your Local Mechanic Reviews

Name: Your Local Mechanic
Address: Waterside Business Park, Brettell Lane, Brierley Hill, Dudley
Rating: 4.92

4.9 Rating 211 Reviews

98 %

of reviewers recommend Your Local Mechanic

Company Reviews

Metrics

Info

4.9

Based on 211 reviews


Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour

About Your Local Mechanic:

If your car needs a mechanical repair, or if it has broken down or simply won't start, give me a call at any time of the day or night on 07453 957641‬.

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Phone:

07453 957641

Location:

Waterside Business Park,
Brettell Lane,
Brierley Hill
Dudley
DY5 3LH

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service! Received call to book an appointment within the promised half hour. 45 minutes later I was back inside my house. Would definitely use again.”

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“Fantastic service, my mechanic was really helpful and the price was very fair.”

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“He listened to my issue, was knowledgeable and gave me many options which really helped. Job well done in the end.”

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“Quick reply to my call for help and efficient and speedy service from a cheery mechanic.”

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“Elliot was very polite and helpful, tried to get the part we needed but the suppliers were closing, but returned the next day as promised and finished the job. No time wasted so didn't mind paying for the time he was here.”

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“Your mechanic was very good and did the job efficiently. Thank you very much.”

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“Called them on Saturday morning after my car would not start. Back up and running in under 2 hours, fantastic service thanks.”

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“Most unreliable and didn’t have the decency to ring and let me know he wasn’t going to turn up not very nice I could have called another mechanic if I’d known… obviously not bothered”

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We're deeply sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we sincerely apologise for any inconvenience caused. We understand the importance of reliability and communication, and we regret that we fell short in this instance. Your feedback is invaluable to us, and we'll take immediate steps to address the issues you've raised to ensure this doesn't happen again in the future. If there's anything we can do to make this right or if you'd like to discuss your experience further, please don't hesitate to reach out. We truly appreciate your feedback and the opportunity to improve our service.

“Did not show up, no phone call to say they couldn't show. Tried ringing 7 or 8 times and no answer. When I finally got through one time I was told someone would get back to me and never did, no one has answered the phone since and I can't even get a reply on the live chat. Awful service, I even had to cancel my shift from work to make sure I was home, so I've lost money and wasted my day. Would give 0 stars if I could.”

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“Elliot let an old lady of 80 down it was to change a battery. He promised to come at 11 calock and never came i phoned and phoned and phoned he kept turning it off. So elliot you are not very reliable and not worth patronising if you do things like that. If you had a bigger job or was held up you could have phoned me. I think you are a rat”

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“Do not believe the fake reviews. I was charged for a problem they did not even fix. When I called to rectify the problem he said I’d now need a new part for £90 for the part plus fitting again. I’ve confirmed with various other mechanics part actually costs £60 and fitting should be less especially after they failed to fix in the first place. They have taken advantage of the situation and ripped me off.”

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Your Local Mechanic is rated 4.9 based on 211 reviews