“Went in to find out if they stocked tiles we had bought several years ago from Topps (who no longer stock them). Joe checked with his colleagues and realised they did not have an exact match. But Joe volunteered to do a bit of 'detective work'.
An hour later we had an email from him saying he had tracked down another supplier who had exactly what we were searching for in stock - he knew because he had phoned thme to check!!!
Truly amazing service, with no expectation/anticipation of a sale this time round. But Tiles & Mosaics will definitley be our first stop next time we are in the market for tiles.
Can't recommend them highly enough!”
“What an amazing man Joe is. I found my feature tile but struggled to find a matching one after being to many tile shops spending hours looking and came across so many rude salespeople Joe was a breath of fresh air he was so patient listened to what I wanted found me the perfect tile and then matched my grout and trims. I cannot recommend him and his shop enough it was such a different experience thank you so much and will definitely be returning in the future. I have also recommend you to business as well.”
“Called in today on the off chance I might find a replacement tile for an Italian porcelain floor tile I recently broke on my bathroom I fitted over 10 years ago. I was greeted by Joe Haywood who searched through the warehouse and found the perfect match after asking me a few questions and narrowing down the range it could have come from. What a great fella - wouldn’t even take any money for the tile as he said it had been sat there years- I bought a coloured grout I needed whilst there. Could not recommend joe enough or thank him - never thought I would find a replacement- try this store - simply excellent service - thanks again - rob-”
“Absolutely fantastic service. I needed some Stainproof sealer in a hurry and Tiles and Mosaics delivered speedily at an exceptional price. Very highly recommended. Buy with complete confidence.”
“Great quality products, not just fancy design, at unbeatable price.
Knowledgeable, attentive and responsive customer service.
Peter very helpful with technical enquiry and advise on your project.
A pleasure to deal with during stressful renovation times.”
“I am trying to track down some discontinued tiles and contacted Tiles and Mosaics to see if they could help. They really tried but couldn't trace the tiles. Well, they were bought in 2005, so it was the longest of long shots. (I tend to be unrealistically hopeful but am aware that finding the same product even a year later is almost unheard-of, as everything these days has to be "NEW, NEW, NEW" and the old consigned to landfill.) Anyway, many companies would just have said "You've got to be joking!" However, Tiles and Mosaics have expended an inordinate amount of time and trouble trying to help and advise me. So if you want a company that really offers caring customer service and "goes the extra mile", Tiles and Mosaics is such a company. I heartily recommend them.”
“Received fantastic customer service from Danny at Tiles and Mosiacs. I went in trying to match a small and large grey tile and Danny helped me to find exactly what I was looking for. He was patient, kind and so helpful. A week into the bathroom works and I had to call Danny to see if we could get hold of any of the large tiles as there had been more overage than I'd planned for. As the tiles were being shipped from Italy they would have taken 2 weeks to arrive so Danny went out of his way to call other stockists in the UK and managed to find some in the same shade batch which could arrive within a couple of days. Honestly couldn't recommend Tiles and Mosiacs highly enough. Haven't even touched on the excellent quality and style of the tiles! Thank you for all your help.”
“Having been completely under-awed by our experience with a couple of the large chain tile retailers we found ourselves at ‘Tiles and Mosaics’. To say we were delighted with it is an understatement. Peter took us through a whirlwind of ideas and suggestions and with clear and logical advice changed the direction we had been headed in. This has ultimately resulted in a fantastic bathroom with a classy feature wall. I can’t recommend them enough.”
“QUALITY. HELPFUL. IMPRESSIVE SERVICE FROM START TO FINISH.
We couldn't be happier. The Tiles and Mosaics team really looked after us throughout the order process. We made a few changes and no request was too big. The quality of the product is way above anything else we looked at from other suppliers.
Thank you!”
“Excellent and professional responses to any enquiries. Very good range of high quality tiles at competitive prices plus lots of valued, and much needed, advice with regard to preparation and application. Just wish they had a branch in Devon”
“Outstanding customer service, and really a good choice of high quality products. We would highly recommend this company and will definitely use them again in the future.”
“Always great customer experience with lots of beautiful tiles to choose from.
All of the team are really helpful and knowledgeable.
Showroom is full of ideas to help you find what you are looking for.
Highly recommended.”
“Beautiful choices of Italian tiles that made a difference on the look of our bathroom, really beautiful. The advice and attention given to my wife and I on the planning and choosing by Francesca was truly amazing.
Not the first time we buy from Tiles and Mosaics and I am sure not the last.
Highly recommend.”
“Very easy to deal with, speedy delivery and excellent customer service. I love the Marazzi tiles I ordered. I would highly recommend ordering from Tiles and Mosaics and will use them again.”
“The mark of a company is how they deal with an issue when something goes wrong. My complaint was dealt with quickly and effectively in a polite and friendly manner. At no time did I feel like I was just a number, which can so easily happen. Great customer service from Cameron and the team!”
“I'm so pleased that I found Tiles and Mosaics. Not only are the prices more competitive than elsewhere, but it's been really refreshing dealing with Francesca about my order - she's been polite, helpful, and professional. Thank you Francesca :-)”
