Tie Specialist Reviews

4.4 Rating 293 Reviews
A-
Happiness Grade

Tie Specialist have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

100.00%
Industry Average
A really good company to deal with. The quality of their merchandise is excellent at a good price, and excellent Customer Service
- Graham Darwen
Good quality at an excellent price
- Gillian Deadman
Customer service is brilliant. Items arrived really quick. I ordered waistcoats and matching ties and cravats and the quality is great. Well worth the price.
- Viv Keenan
A

Delivery - Fast

93.75%
Industry Average
Ordered my 3 free swatches and the customer service and delivery time were outstanding even over a bank holiday. Would recommend.
- Kyrinn Whittaker
Excellent colour choice and matched perfectly. Shame couldn't pick up and avoid delivery costs as local to the despatch office!
- Anonymous
Very fast response to my question about making an order, and offered a next day delivery just to help me get the items quicker. Excellent customer service.
- Anonymous
E

Refunds - Difficult

40.00%
Industry Average
You let us process and pay for a order you did not have in stock, you took over three weeks to reach out to us and tell us you didn’t have everything in stock, and after us reaching out and telling you to send what you had as refund us the rest we are still Waiting in refund…… also we ordered rhododendron purple ties and pocket squares and we had two pocked squares come in a lighter shade and two of the toes come in a lighter shade so we will never be coming throw you again there is no colour guarantee even with in the same shade and from the same place waste of my time and money, if our wedding was not so close after they arrived we would have returned and got a full refund
- Christopher Arling
I have sent the product back but it costs nearly £6! I hope they refund both the cost of the waistcoat and the postage.
- Luke Rose
I ordered a waistcoat in the size I normally wear, it was delivered the next day. However, as it was too small I returned this item in its original packaging, which cost me £4.20 (second class postage). They provided a refund which didn't include the £2.95 (incl. tax) shipping & handling charge which I paid on my order. Therefore I am now £7.15 out of pocket.
- A
93.55%
Industry Average
A really good company to deal with. The quality of their merchandise is excellent at a good price, and excellent Customer Service
- Graham Darwen
Ordered my 3 free swatches and the customer service and delivery time were outstanding even over a bank holiday. Would recommend.
- Kyrinn Whittaker
Very fast response to my question about making an order, and offered a next day delivery just to help me get the items quicker. Excellent customer service.
- Anonymous