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Tie Specialist Reviews

4.4 Rating 468 Reviews
A-
Happiness Grade

Tie Specialist have a Customer Happiness Grade of A-. Customers love their prices, customer service and returns process but are unhappy with their refunds.

A

Price - Excellent

100.00%
Industry Average
“ Bought for a wedding, so was looking for great quality at a good price. Really pleased with the tie and quick service. ”
- Russell Hamblin-Boone
“ Good fast service at a reasonable price ”
- Peter Wright
“ Very quick service to send me some fabric samples and at a great price. ”
- Linda Ward
B-

Delivery - Fast

73.53%
Industry Average
“ I made a large order for the Spitfire Cufflinks. The service was excellant, and the delivery time wasn't too bad considering it had to come from abroad and through customs. The products themnselves were very good quality and eveyone loved them. I would definately use them again. ”
- Lisa Bennett
“ Great experience. Excellent communication and speedy delivery. High quality item ”
- Marc Salazar
“ I requested next day delivery, which I should have realised wasn't available however they sorted out another tie for me and sent it to the wedding location, in time for the ceremony. Fantastic customer service. ”
- Dean McCarthy
100.00%
Industry Average
“ Excellent service. Amazingly fast returns and refunds. This is what is crucial for customers. I ordered 3 tie sets so that I could choose the closest colour match as I did not have time to order sample patches. ”
- Stal Koupparis
“ Items came on time, unfortunately the match I was looking for between the tie and pocket square didn’t work out. But returns label was sent via email and the whole process was smooth and trouble free ”
- Mike White
“ Tie Specialist customer service was great, they dealt with my sensitive situation very quickly and with no fuss. I received a refund on my returns quickly. The waistcoats and the cravats were lovely and such a range of colour, design and also big sizes for the bigger man. 100% great company and would 100% recommend. ”
- Kelly Stimson
D

Refunds - Average

50.00%
Industry Average
“ Had all sorts of issues with item not being in then it was cancelled against my wishes. Had to reorder we increased and still not got refund on difference i wasvtold i would get. ”
- Christopher Knight
“ This is a reflection more of the delivery company rather than Tie Specialists. I paid for next day delivery, which meant the shirt was supposed to arrive on Thursday. It eventually turned up on Sunday, after the event I needed the shirt for. I have been promised a refund but I won't be using them again whilst they are using Evri to deliver. ”
- Craig JORDAN
“ Not impressed with delivery performance. Items were out of stock and eventually arrived a day after they were needed. Have requested a refund but am now told they will only supply a replacement- not sure that is even legal. Having said this the product quality is excellent. ”
- Tony Wenlock
95.00%
Industry Average
“ I made a large order for the Spitfire Cufflinks. The service was excellant, and the delivery time wasn't too bad considering it had to come from abroad and through customs. The products themnselves were very good quality and eveyone loved them. I would definately use them again. ”
- Lisa Bennett
“ Efficient service. Item was exactly as described on th e website. ”
- Martin Orji
“ I requested next day delivery, which I should have realised wasn't available however they sorted out another tie for me and sent it to the wedding location, in time for the ceremony. Fantastic customer service. ”
- Dean McCarthy