“The cod was nice but was not as fresh as the last lot of cod we had we cooked one piece about a hour after delivery friday and we still can`t get rid of the smell now it now monday .Our son is a head chef and he smelt it and said it was`nt that fresh it should not smell when cook sorry to say”
Hi Mr Baldwin,
Thank you for taking the time to leave your feedback. We’re really sorry to hear that the cod you received on Friday didn’t meet the high standards you can expect from us. Freshness is something we take extremely seriously, and your experience certainly doesn’t reflect our usual quality.
We’d love the chance to put this right for you. If you contact our customer care team on 01652 662100 they'd be happy to try and put this right for you.
Thank you again for letting us know, we truly value your custom and hope we can restore your confidence in us.
Regards,
The Regal Fish Team
“The fish as ever is all really good. The service was great,the van driver delivered the fish on time and was really pleasant.
The only gripe I have was not being able to claim 10% on the offer.”
“Can't fault the smoked haddock they are so thick and long really tasty will never buy supermarket fish again the fishcakes and fish pies are so full of fish and really tasty”
