Thank you for your review. I am so very sorry to hear of your disappointment with the recent delivery you received this time. We pride ourselves on the quality of our fresh wet fish which is purchased daily and is as fresh as can be so it is with regret to hear this. Please be assured this has now been logged with our Customer Care Team and we will be back in touch with you to discuss this further. Please do not hesitate to contact us anytime should you wish to report a matter such as this, we will always investigate anything raised with us, our office number is 01652 662100. We will be back in touch with you in due course.
Kind Regards from Penny on behalf of the Regal Team
“We haven't eaten the fish yet but the low rating is due to the packaging.
We're used to having the Regal delivery van so the fish arrives in trays and no other packaging.
The DPD delivery was on time, but we had to dispose of a lot of packaging.
It didn't feel as though it had arrived fresh from the boats.”
Hi Chris,
Thank you for your review. We are sorry you thought we used a lot of packaging.
When delivering on a courier, we have to ensure the products will arrive in their optimum condition. To achieve this we use card boxes, wool insulation, shredded cardboard and ice packs. We do this to ensure our fish is delivered in a great state and to keep our carbon footprint as low as possible.
All of of Regal vans are temperature controlled so we can use less packaging as the environment they are shipped in controls the temperature itself.
I hope this helps explain the difference between the amount of packaging we use via both delivery methods. There is more information on our Delivery FAQs page online.
Thank you for your order and we hope you enjoy your fish!
All the best,
Regal
