“I've been using Regal Fish for years. They aren't the cheapest, but the quality of the fish makes using them worthwhile - you get what you pay for! We have small portions of excellent fish, and always enjoy it. Good quality, good range of products with old favourites and the occasional new item. Some planning ahead required as the deliveries are several weeks apart, but frozen fish stores well.”
“Extremely good service with easy website with photos of meals. Excellent own delivery service with very helpful drivers. A good selection of quality meals. Suggestion: What about larger portions for bigger appetites?”
“Ordered with yourselves as can only find onion ring type in most places, wanted chunky pieces. Was not disappointed, chunky, tasty and will definitely be ordering again.”
“We have only had two deliveries so far but we are extremely happy with our experience to date. Price considering the quality of the fish is very competitive. Delivery and packaging is spot on.”
“I have been ordering fish from Regal Fish for years, and can honestly say they have never let me down. The telephone operators are helpful, will ring back if I am not ready to order, and the delivery is always correct and delivered when they say it will be. The fish products are high quality, so all in all, a wonderful company to deal with.”
“I received my current order on time as scheduled, very efficient. As ever the fish was of superb quality as ordered. I can highly recommend Regal fish.”
“Excellent service by the customer service staff. They're extremely professional, pleasant and knowledgeable. The deliveries wether it's by courier or there own vans are always within the time slot stated. The quality of the fish is off the scale, we have yet to have a bad portion.”
“Have used Regal for many years but have been disappointed recently with a couple of points.
Had a courier delivery recently and the order was totally wrong and not items ordered by me. The problem was sorted by Regal who sent out the correct order within 3 days. Have never used courier service before as normally have Regals own van delivery. The second problem is the change to the online ordering site which is not as easy and clear to navigate as the old system and there was no option to choose a delivery time slot and have to wait till delivery day to get notification of an approximate delivery time, not so customer friendly.”
Thank you for your review and comments. I am sorry to hear of your disappointment with the last delivery and our timings offered now. I am glad the initial issue was resolved quickly for you and you received the correct missing items, this was an unfortunate mix up at our end. We will always aim to offer a resolution to our customers in a timely manner to their satisfaction.
We did amend our delivery timings with our Regal vans at the beginning of the year. This has been implemented in line with our Company improvements to offer a more efficient and environmentally friendly service to our customers Nationwide. Our default times are between 1pm - 7pm depending on region. We added a notification system whereby our drivers will send an email/text with a 2-hour ETA time slot once they leave the depot from late morning onwards. Our goods can be left in a preferred safe place in an insulated Regal cool bag including cooling agents. We appreciate customers may have commitments on the day and not be available when the driver arrives, however we are happy to leave the goods in a safe place.
We do appreciate your feedback and value your custom.
Kind Regards from Penny on behalf of the Regal Team
“All of the products we regularly order, particularly the trout and salmon fillets, are always excellent. The service too, is always first class. On time, the orders are always fully fulfilled and delivered by the courteous and professional Regal Fish van drivers.”
