“Excellent service. Always delivered on time. Well packed and good instructions for storage and how to cook. Delicious fish. Good selection to choose from.”
“Excellent service, chose your own delivery date, always on time.
Very, Very good product.
We will not shop anywhere else for our fish.
Not reviewed the Monkfish because we haven't tried it yet but I'm sure it will be excellent.”
“Good quality trout
The big issue with this order is that the 1kg of trout were not individually wrapped, they were in one large blob - which made it really difficult to freeze them without them sticking together. Please would you be able to send them wrapped individually next time?”
Thank you for your review and comments. Upon checking I see the order was delivered via Courier. We vacuum pack the fresh wet fish for these type of orders, however we recommend to always separate any whole fish or fillets into individual bags prior to freezing. The vacuum packs are not suitable to put into the freezer as is due to the fish/fillets will stick together. I am sorry if you were unaware of this. We trust this information is helpful for any future orders.
Kind regards from the Regal Fish Team
“very disapointing fish ldelivery parcel left on front step but there was someone at home Collected from step almost imediatly Fish partly frozen rhe rest very wet I have frozen all of the fish now so hope it will be ok”
Thank you for your review. I am very sorry to hear of your disappointment with the delivery on this occasion, please accept my apologies.
I have logged this with our Customer Care department.
We would like to thank you for taking the time to bring this matter to our attention. We will be back in touch in due course.
Kindest regards
The Regal Fish Team
“The cod I bought was outstanding and the taste and price was good first time I bought from regal fish living in birmingham I was a bit worried ordering online but now u have found a company I will be buying off going forward”
