“Simply do not buy from this company.
Ordered a Miele appliance for over £1000 on 9 October, but didn't get a delivery day. After a couple of days of chasing they said I should get it middle to end of the following week. On Wednesday 18th they said due to an IT issue with the logistics company would be the end of the following week so I said I don't believe that and they offered to refund me which I accepted and they said would be 3-7 working days. That has now passed it is November 1st and they still haven't refunded me so will have to go through my bank. My guess is they have cashflow issues and want to hold onto my money for as long as possible. See other recent reviews on Trustpilot which show it isn't just me. The only reason reviews are good on this site is that you only get to review after sale completes. So I requested reviews.co.uk to let me review.
If you are reading this, premier appliances then stop lying and blaming IT problems etc and refund me!!”
“Many Thanks for fast efficient response brilliant product great price and fantastic delivery service with amazing delivery lorry and kind helpful an courteous delivery men .”
“Can’t fault the freezer, but it took 7 days to arrive, when unpacked it was dented on the left hand side and on all corners. Delivered by parcelforce.
Premier Appliances you must do better.”
Hi John,
We are very disappointed to read your review.
If we were informed of the damage upon delivery we would have rectified this for you.
Kind regards,
Premier Appliances
“I am pleased with my order, however i was expecting the pet groomer to also arrive with the v12 hoover. I am dissapointed as that accessory was one of the main reasons i placed the order for the v12 rather than opting for another option.”
