Potters of Buxton Reviews

Name: Potters of Buxton
Address: 8 Terrace Road, Buxton, Derbyshire
Rating: 4.93

4.9 Rating 2,156 Reviews

99 %

of reviewers recommend Potters of Buxton

4.9

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returns is confusing and didn’t work at all well”

Helpful Report

Posted 2 months ago

“Have not received my order and no response from customer services”

Helpful Report

Posted 11 months ago

Hi Yoon, Thank you for shopping with us and please accept my apologies to the delay to your delivery. Following this up with the Royal Mail I can see that your order has now been received all be it 2 days later than it should have done. Once again I'm really sorry for this rare late delivery by the Royal Mail and any inconvenience it has caused. I hope now the order is what you expected and if I can assist with anything at all in the future, please don't hesitate to get in touch. Best Wishes, Matthew

Posted 11 months ago

“Dopo 3 settimane l'ordine non è ancora arrivato.”

Helpful Report

Posted 1 year ago

Hi Elena, Thank you for your continued patience, your order is currently being processed by the customs office in Italy. Please accept my apologies for the delay on behalf of the Italian customs office but please rest assured that your order should be with you in the next few working days once their checks have been completed. Best Wishes, Matt

Posted 1 year ago

“I bought a jumper from seasalt from you last week. I have only worn it twice and it already is covered in little bits of wool/plucking. It hasn't even been washed yet. Only after two days of wearing it. I would like to return it or put a complaint in. This should not be the case. It wasn't a cheap jumper either. I don't know how to return it so do get in touch to let me know. It has been worn though (2 days). I have tried to make a photo of the sleeve to show the bits on it.”

Helpful Report

Posted 2 years ago

Hi Evelyn, Thank you for your review and while we are disappointed with the rating received for our service, we completely agree that this jumper should not be showing wear of this nature after a short amount of time. We offer a free returns service for you to get this back to us so that we can get a full refund sorted for you. We will be in touch via the telephone number we have on file to get this sorted for you and to arrange collection or a returns label so that you can get this back to us with as little inconvenience as possible. Best Wishes, Matthew

Posted 2 years ago

“Disappointed, being I’m been asking for £120 Duty + vat on a £230 purchase”

Helpful Report

Posted 2 years ago

Hi James, Thank you for your feedback and I can only apologise for this on behalf of your local customs office. With the products in your order and their origin, this looks to be an error on behalf of the customs office. No duty should be applicable to your order, only VAT. So that we can investigate this further and do our best to get this sorted out, please get in touch at enquiries@pottersofbuxton.co.uk Best Wishes, Matthew

Posted 2 years ago

“Given we haven’t yet received the goods, then zero would seem appropriate. Where is the nightdress? Having now tracked the parcel, and finding the courier claims to have delivered it, the photo was not of our front porch. I went searching and found it in front of our neighbour’s front door - and he has been away for the last 2 weeks. Lucky it wasn’t picked up by somebody else. Pretty poor service by the courier.”

Helpful Report

Posted 2 years ago

Hi Graham, Thank you for your feedback. I have taken a look into this and can see that while delivery was made in 2 days, I can only apologise for the Royal Mail leaving your delivery with a neighbour without leaving a card and we will be taking this up with the Royal Mail directly and passing your feedback along too as this is not their usual standard of service. Please don't hesitate to get in touch if you would like to discuss this further. Kind Regards, Matthew

Posted 2 years ago

“I like the jacket, but is too small for me, I can't return back because I am outside of the UK,”

Helpful Report

Posted 2 years ago

“Box damaged, boots scuffed”

Helpful Report

Posted 2 years ago

Hi Robert, So that we can get this resolved for you, please can you give us a call on 01298 23113 or drop us an e-mail at enquiries@pottersofbuxton.co.uk. If the boots have not arrived in the condition you'd expect, we'd be happy to replace these for you. Best Wishes, Matthew

Posted 2 years ago

“Terrible service on the items i returned for refund. Returned on 23/5/22, tracking shows received on 26th, no refund by 31st so i emailed and you said you had received items on 28th!! and refunded to PayPal on the 31st after my email. It then took until the 13th of June, that's two weeks before the funds were back in my paypal because you used an e-cheque and it took that long Paypal tells me, before the funds were cleared from your bank. Terrible service. I buy a lot online and never has a refund taken that long or even half that time. Most companies are almost instant from when they receive it. This was the first time I've used you but I wouldn't use you again for that reason. That's far too long for a refund.”

Helpful Report

Posted 3 years ago

Hi Andrew, Thank you for your feedback and I can only apologise for the exceptional delay that occurred when we processed your refund. As you mention, we issued your refund on the 31st May and these should be instant back to your PayPal account (where Paypal has been used). In this case, due to an error in the way we processed your refund this was incorrectly issued as a Paypal e-cheque, this shouldn't have happened and we have given our team additional training and changed our processes to ensure this one-off incident does not happen again in the future. I hope that with this added context you may allow us to offer you a much more efficient service in the future. Best Wishes, Matthew

Posted 3 years ago

Potters of Buxton is rated 4.9 based on 2,156 reviews