“Bought a lovely pair of khaki heels online the size was perfect and they were very comfortable. Exactly as described. I'll get plenty more wears out of them. Delivery was very quick and professional.”
“Bought a pair of heels online they were exactly as described. The fit was perfect and they were very comfortable. The delivery was quick. I will get many more wears out of these. Very happy returning customer.”
“Brilliant product lines, lovely packaging, prompt delivery and good returns policy.
Only area for improvement is that I suggest you provide an incentive for your local shops in facilitating returns so that your online and high street strategies complement rather than compete.”
Hi there,
Thank you so much for your thoughtful review! We're delighted to hear that you love our product lines, packaging, prompt delivery, and returns policy. Your feedback means a lot to us.
We appreciate your suggestion regarding local shops facilitating returns. We do however allow our online purchases to be returned or exchanged in any of our stores. Could you further clarify what happened here so that I can investigate this?
Best wishes,
Ashyra Bristol
Customer Services Manager
“I have always very happy with purchases from Pamela Scott’s until last week ,
I returned a pair of trousers and still haven’t got a refund , I am very disappointed with them for that reason,! I will still buy stuff from them on line, There was that one glitch,”
Hi Mary,
Thank you for your review and for being a loyal customer! We're so pleased to hear that you've enjoyed your previous purchases from Pamela Scott, but we're truly sorry for the disappointment regarding your recent return.
We have not yet received any items back here at the warehouse. Could you advise which item and order you returned to us? could you also send me through your tracking number or a snapshot of your receipt so that I can trace your parcel form my side?
Thank you for your understanding!
Best wishes,
Ashyra Bristol
Customer Services Manager
“Purchased a dress for my sons school graduation in May. It fits beautifully. Price was great. I have shopped online with Pamela Scott in the past, they never let me down.”
“I’ve returned internet buys twice in the past few years to Ashley Reeves in Stillorgan and found them to take a really long time about it . I must you produce the card it was bought with ( never experienced this is other Pamela Scott’s) and make you feel extremely uncomfortable about returning. Would never make a purchase there with staff like that”
“I was pleased with the purchase, the top was wrapped in lovely tissue paper which was lovely as it was a gift. That said the sizing was off; the top was size 14 but more like a 10 and the shoes were a 40 however, I’m a 39 and they fitted me perfectly but I’m hoping they’ll fit the recipient. So it’s fair to say that their sizing is off but the products were good. Based on that it would be good if they offered a gift receipt for online purchases.”
Hi there,
Thank you so much for your thoughtful review! We're delighted to hear that you appreciated the lovely presentation of the item, especially as it was intended as a gift.
We sincerely apologize for the sizing discrepancies you've encountered. We understand how important accurate sizing is, and your feedback is invaluable to us. We'll be sure to pass this along to our team for consideration.
Thank you also for your suggestion about offering gift receipts for online purchases. You can use your paper invoice as a gift receipt,
If you have any further questions or need assistance, please don’t hesitate to reach out to us at info@pamelascott.com.
Many Thanks & Best Wishes,
Ashyra Bristol
Customer Services Manager
Hi Mary,
Thank you for your lovely review! We're thrilled to hear that you love the garment. However, we’re truly sorry to hear of a slow delivery experience. Your feedback is vital to us, and we understand how important prompt delivery is.
To clarify, our warehouse is based in Dublin, Ireland. As this is an international delivery I would advise to wait up to to 10 working days to receipt your items. I can see that your first order was delivered within this delivery time frame.
If you have any further questions or need assistance, please don’t hesitate to reach out to us at info@pamelascott.com.
Thank you for your understanding!
Many Thanks & Best Wishes,
Ashyra Bristol
Customer Services Manager
Hi there!
Thank you for your review and for sharing your experience with us. We're really pleased to hear that your dress was delivered efficiently and arrived in good condition. However, we're sorry to learn that it didn't suit you as you had hoped.
Your feedback is important to us, and we appreciate you taking the time to return the dress. If you have any further questions or need assistance with your return or selecting an alternative item, please don’t hesitate to reach out at info@pamelascott.com. We're here to help!
Many Thanks & Best Wishes,
Ashyra Bristol
Customer Services Manager
