“Am always happy with my purchases and if they don't suit or fit I never have a problem returning. Only a few times I have been disappointed by my orders being unavailable.”
“It was not a great experience. I had ordered 3 items, had paid for them and 2 of them were unavailable! I ordered second time the same item (paid second delivery fees!) in different colour and received wrong size.
I returned the item in the shop without any problem.”
So sorry to hear about this and we value your review. I am glad you received your return via our stores without any problem. Please reach out to customer services: info@pamelascott.com or through our contact form on the website, or our social channels and they will always make sure you do not have to pay for a second delivery fee in this instance. Thanks again
“Pamela Scott is definitely up there when it comes to fashion, value for money and on trend clothing....for all ages! The sales are phenomenal too. Quick delivery. I love shopping here!!”
“Pamela Scott is the only site I have ever ordered from to recieve an email several days later to say an item is unavailable! It delayed my whole order being dispatched. I was also overcharged on another dress. I am not sure how they debited my card for an unauthorized amount as the value was higher than my payment confirmation on this item. Disappointing service however, customer service was quick to respond to my email query. Unlikely to order in the future.”
Hi Janice sincere apologies for this. Unfortunately, we had to cancel that item, but you weren't charged for this cancelled item and I know the team looked after your order. Unfortunately, cancellations can happen when ordering from a website from time to time. Apologies again for the inconvenience caused, as we very much value your custom.
