“Fabulous online shopping experience with Pamela Scott. I was looking at Bridesmaid Dresses and thought with restrictions we would be able to travel to our nearest branch which is Athlone but then restrictions got extended! I dealt with a lovely Lady Louise, who was so kind and helpful as this is a stressful time for everyone. Faultless service, extremely helpful staff, fast and efficient. Dresses came and i was absolutely delighted with the quality. 5 Star all the way. :)”
“Delighted to discover that Pamela Scott deliver to Spain. The goods were received with no problems. It would be helpful for overseas customers if a parcel tracking number was given in the dispatch email. Also thought the 20 Euro delivery fee a bit pricey compared to other on-line retailers.”
“I was disappointed with how I was treated by Customer Service.
When I received my order, the security tag was still on the coat so I had to return it. The cost of return postage was €9. I emailed Customer service to explain that I had sent the coat back and was assured I would be refunded the cost of returning it, as it was not my fault.
When I received the refund for the coat, I had not been reimbursed the €9 postage so am very disappointed with Pamela Scott and will not be purchasing online with them again.”
“I recently purchased two items. A pink coat and a jumper. When my parcel arrived I discovered that I had been sent the wrong coat, not the style I had originally ordered. I went online and the coat was sold out. I then contacted customer service and I was told they would arrange to have the coat picked up and i would receive a refund. They also told me that unfortunately the coat was no longer available. I waited to hear confirmation of the arranged pick up but nothing. I contacted customer service again and was told I would hear from the courier. I never did. In frustration I eventually posted the coat back myself at a cost of €9. I am not impressed and very disappointed by the customer service offered to me considering the mistake was on the side of the retailer.”
“Coat I ordered was far to small very badly sized sent back over two weeks ago for larger size still waiting have emailed still waiting so not very happy really should look at your sizes”
