“Wonderful company to deal with. Always friendly, efficient and customer focussed. I have purchased both instore and online and the same ethos permeates all staff.”
“When received the jumper was dirty around the sleeves and was a little too big. Returned it to Pamela Scott in Cork city and got sorted with a size smaller and slso clean. Staff were great to deal with.”
Hi Catherine!
Thank you for your feedback, we truly appreciate it!
I have reached out to you directly to resolve this. I’m sorry to hear that the jumper you received wasn’t in perfect condition and that the sizing wasn’t ideal. I’m glad to hear that our team in Cork were able to assist you with the exchange and ensure you received a clean item.
Many Thanks & Best Wishes,
Ashyra Bristol
Customer Services Manager
Hi Felistus!
many thanks for your feedback
I do apologies you have not yet received your order
Can I ask, were you contacted by customs? [Your order is an international UK delivery with a parcel valued over £135.00 and is likely to be subject to a duty fee]
As your items were at the UK sorting office for a number of weeks, they have now been returned back to us here at he warehouse. Once received I shall arrange to have them sent back out to you
Can I ask, when do you need your dresses by?
Many Thanks & Best Wishes
Ashyra Bristol
Customer Services Manager
