Dear V Berry, Thank you so much for taking the time to provide us with your feedback on your experience with NOIR.DESIGN. We truly appreciate your thoughts and insights regarding our service.
We apologize for the inconvenience caused by your package not arriving on time before you were asked to review our product. We understand how frustrating it must have been for you, and we genuinely apologize for any inconvenience we may have caused.
Your parcel is due to be delivered tomorrow and we deeply apologies for the delay caused by royal mail. We really hope the product makes up for this.
Warm Regards
“Customer experience is terrible. Ordered in Germany, and was required to pay an additional EUR 27 at delivery for taxes (zero indication of this at checkout), zero response from customer service when inquiring about the additional taxes, received emails asking for a product review before it was even delivered, and then repeated, excessive review requests in spite of zero customer service response. Maybe sort out your customer experience before badgering customers for a review, and you'll do better than 1 star. Would not recommend or buy from again despite product quality being good.”
“Concidering the price of those wooden hooks I expceted something very differnt. They feel and look quite ordinary and to my opinion do not nearly justify the price. I was disappointed.”
“Overall these are smart, well made and do a good job. The only thing that could be improved is the location of the screw hole which is difficult to access because of the design. Still like them though.”
“I bought a small item and since then I am receiving every other day a request in my mail for review. There is no way to refuse. It's like extortion, quite annoying. Please stop!”
“The curved oak hook that I ordered from NOIR.DESIGN looks fantastic in my kitchen. It is beautifully made, very easy to put up and arrived very promptly. Happy customer!”
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