Thank you for your feedback. Our product is indeed made from real American Black Walnut, steam-bent into shape with no stains. We understand that its smooth appearance can be surprising, but we can assure you it is solid wood.
Regarding customs charges, we do mention on our website that international customers are responsible for any applicable taxes or duties, but we’re sorry you missed it. We’ll review how we present this information to make sure it’s as noticeable as possible.
If you have any further concerns, please feel free to reach out.
“I had ordered these oak hooks from yourselves before so knew they were just what I wanted & love the quality & simplistic design. Pefect for my oak doors.”
Dear V Berry, Thank you so much for taking the time to provide us with your feedback on your experience with NOIR.DESIGN. We truly appreciate your thoughts and insights regarding our service.
We apologize for the inconvenience caused by your package not arriving on time before you were asked to review our product. We understand how frustrating it must have been for you, and we genuinely apologize for any inconvenience we may have caused.
Your parcel is due to be delivered tomorrow and we deeply apologies for the delay caused by royal mail. We really hope the product makes up for this.
Warm Regards
“Customer experience is terrible. Ordered in Germany, and was required to pay an additional EUR 27 at delivery for taxes (zero indication of this at checkout), zero response from customer service when inquiring about the additional taxes, received emails asking for a product review before it was even delivered, and then repeated, excessive review requests in spite of zero customer service response. Maybe sort out your customer experience before badgering customers for a review, and you'll do better than 1 star. Would not recommend or buy from again despite product quality being good.”
“Concidering the price of those wooden hooks I expceted something very differnt. They feel and look quite ordinary and to my opinion do not nearly justify the price. I was disappointed.”
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