Lincs Aquatics Reviews

Name: Lincs Aquatics
Address: strubby airfield, strubby airfield, Near Alford, strubby airfield, strubby airfield, Near Alford, Near Alford
Rating: 4.76

4.8 Rating 3,538 Reviews

94 %

of reviewers recommend Lincs Aquatics

4.8

Based on 3,538 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Lincs Aquatics:

We are one of the largest aquatic companies in the UK. We stock over 7,000 products online for all your aquarium and pond needs with more being added weekly.
So if you are looking to upgrade your aquarium or carry out maintenance work on your pond we are able to help!

Visit Website

Phone:

01507451000

Email:

contact@lincsaquatics.com

Location:

strubby airfield, strubby airfield, Near Alford,
strubby airfield, strubby airfield, Near Alford
Near Alford
LN13 0DD

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Lincs Aquatics 5 star review on 21st December 2025

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Lincs Aquatics 5 star review on 18th December 2025

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Lincs Aquatics 5 star review on 6th October 2025

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Lincs Aquatics 5 star review on 27th September 2025

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Anonymous // 01/01/2019

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“Had been searching on line for this product and found it here reasonably priced and cheap next day postage, arrived as stated and was carefully wrapped. Easy process to order highly recommend.”

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“I purchased a Juwel spectrum 1200 led light Best price and great service Telephone support is great also incase you need any information before purchasing”

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“Ordered my zebra head, had my confirmation, 3 days later it was here ! I love it, two lovely gentlemen delivered it, great customer service”

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“Replacement pump ordered, and delivered very promptly.”

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“The product arrived safe and sound. Communication with customers could be greatly improved for special order items.”

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“Great items delivered quickly”

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“Well packaged. Recieved in good time.”

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“Very good communications, really nice people to deal with and a great product, thanks. Will be doing business in the future.”

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“Great waterfall. Very fast delivery. Very good price thank you”

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“Terrible service, fish tank unit came broken, rang up to sort and was told to send proof over email, to which all emails were then ignored”

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“The time from putting in the order to delivery was excessive. Ie Tuesday to still waiting on Saturday. Not acceptable. Given the order was dispatched as soon as possible your courier Royal Mail deemed that they can deliver when they chose. It was mailed on a 48 hour agreement? I have had to go out and purchase the item as I needed it within two days of running out of the product. Extra cost incurred. I will not be ordering from this company again Courier let them down. Come as no surprise they are notorious for it.”

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“great service”

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“Quick delivery, packaged well, very sturdy cabinet.”

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“Beautiful pre-formed pond with helpful platforms and steps to help critters drink and escape when needed. Ideal shape and so much better than pond lining.”

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“Very prompt service!”

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“Very afficient..did what they said they would do..I want more stuff need thier phone number think it was Adam or Tony I spoke to a lovely guy...”

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“Service was all good. Maybe the packaging may use a little less”

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“Very helpful”

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“Very disappointed overall. I like to use independent companies where possible. However I think we still expect a certain level of service & communication. After 2/3 weeks of chasing my order by email and then ringing to explain that the plants were for a birthday present (thank you Martin) they turned up. Almost a month now & the other half of my order has not arrived, I have now given up. The plants were fine but the customer service seems to be lacking when something goes wrong.”

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“Disappointing, no updates on order. Chased for 3 weeks, half of the order arrived after explaining it was a birthday present. Since chased the remainder, I have now given up. I like to give independent companies a try but people expect a certain level of communication & service because we have got used to it & I have not had it from this company.”

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Lincs Aquatics is rated 4.8 based on 3,538 reviews