Lincs Aquatics Reviews

Name: Lincs Aquatics
Address: strubby airfield, strubby airfield, Near Alford, strubby airfield, strubby airfield, Near Alford, Near Alford
Rating: 4.76

4.8 Rating 3,671 Reviews

94 %

of reviewers recommend Lincs Aquatics

4.8

Based on 3,671 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Lincs Aquatics:

We are one of the largest aquatic companies in the UK. We stock over 7,000 products online for all your aquarium and pond needs with more being added weekly.
So if you are looking to upgrade your aquarium or carry out maintenance work on your pond we are able to help!

Visit Website

Phone:

01507451000

Email:

contact@lincsaquatics.com

Location:

strubby airfield, strubby airfield, Near Alford,
strubby airfield, strubby airfield, Near Alford
Near Alford
LN13 0DD

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Lincs Aquatics 5 star review on 24th February 2026

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Lincs Aquatics 5 star review on 17th February 2026

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Lincs Aquatics 5 star review on 8th February 2026

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Lincs Aquatics 5 star review on 17th January 2026

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Lincs Aquatics 5 star review on 21st December 2025

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick efficient service, easy to use website new parts for my filter unit arrived on time”

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“Nice and easy transaction with great delivery”

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“Item arrived as expected, wrapped really well for deluvery with plenty of bubble wrap so there was no chance part could be damaged in transit”

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“I love this item, it’s so realistic. Great company to deal with, really fast delivery and very well packaged”

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“Your company are very good.”

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“Ordered as price was very good, communication was excellent,with dispatch details sent quickly and arrived when stated”

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“Good products, fast delivery.”

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“Fab. My wife loves the donkey. Do you deliver to Northern Ireland for our mother in law. She wants one”

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“Ordered my water feature. No update so had to phone about my water feature Told it was discontinued. Again I had to phone 3 times and dud not get a phone back even though promised a follow up call ? Eventually got what i wanted and a very quick delivery within 2 days. Brilliant but the order should have been so much better without the stress 😩”

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“Faultless! From start phone advice, professionalism, and delivery service all second to none... well done and keep it up”

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“Excellent service highly recommended”

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“Good product, good price, swift delivery, good communication”

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“Great service :)”

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“I bought a Fluval Edge from Lincs Aquatics in May 2022. From the beginning the pump kept stopping, sometimes every day! I contacted Lincs Aquatics and Arran replied and said to remove and clean the propeller, which I was already doing. It didn't make any difference, the pump was obviously faulty. I contacted them again, twice, and received no reply. Then the pump stopped altogether and I couldn't get it started again. As it should have still been under warranty, i tried to contact them again and then gave up as worried about losing my fish and bought another pump, at a cost of £40! Low and behold, it's working fine! I will NEVER buy from the company again as they wouldn't uphold the warranty.”

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“Cannot fault Lincs Aquatics. Prices very competitive and delivery options excellent”

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“Ordered what I thought were pebbles but turned out to be more like gravel (my goldfish have twice got a small piece of gravel stuck in their mouths - very scary) so called the shop. The chap I spoke to was super helpful. He found me the right product and we are arranging a swap. Also really impressed with the faux plants I got.”

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“All goods arrived very quickly”

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“This item, a sheep's head wall decoration, arrived very quickly indeed. It was everything, and more, that I expected and my wife, for whom it was bought, was absolutely delighted with it. When the occasion arises I will have no hesitation in recommending your company for high-quality garden decorations in the future. Many thanks from a very satisfied customer. 😊”

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“can not complain, delivery was very quick, thank you.”

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“Online store said Instock got an email the next day or so to say that was incorrect (this didn't bother me so much) so I was advised that it SHOULD be about a week, I then had to email to get an update on whether it was going to be in or not and what the status of the order was, was told still waiting for part then emailed again a few days later took 2 days to get back to me with we are expecting it any day (still no clear date given) then I called them left my name and number as it was after half past 4 expected a call back (this never happened I'm still waiting a week later) got a random email to say it had been despatched, overall I think whoever the customer service agents are need retraining on how to look after customer and also the managers need to be keeping a closer eye on what's happening, the owners then need to be keeping an eye on whoever is looking after this department as I won't shop here again as if this (my first) experience is anything to go by I would hate to see what the attitude is all the time”

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Lincs Aquatics is rated 4.8 based on 3,671 reviews