“I asked if Cavaletti could send me a bigger saddle cover - and was delighted they sent one out to me. I'm delighted with it. Excellent service. Thank you.”
“I a girth to match my new Cavaletti saddle the size, which was too small. Returning it has been a nightmare! Getting a response on how to return it, paying to return it via FedEx and the package “not being received,” filing with FedEx, and receiving minimal response from Cavaletti with no help. As much as I wanted to match my saddle, I’ll use a different girth and buy from other brands.”
“I had a synthetic gp saddle on 14 day trial . I think the scheme and the customer service was excellent but the quality of the product was awful . I was surprised not to be asked for feedback when I returned the item . I had only tried the saddle with my saddle fitter and if it had fitted I probably would have trialed the leather version. The saddle appeared to be comfortable but didn’t fit my horse . I had seen the synthetic saddle at an equine fair and thought it looked as good as a leather one so maybe I was unlucky with the one that I tried . The photos may not be clear but the bolts were visible at the front , the back looked unfinished and there seemed to be small tears in the fabric which showed the white backing . Under the pommel the fabric was rucked up and there was a split in the trim . I do endurance and unaffiliated dressage so wanted a go saddle that would be comfortable for long distance riding, dry quickly for successive days riding and look smart enough for dressage .”
“Amazing service. I absolutely love Cavaletti saddles. As a fitter they are great saddles to work with, beautifully made and fit a wide variety of horses!”
“What a great option for a saddle that was made prioritizing horse comfort first, all at an amazing price AND adjustable! As a saddle fitter, I am so happt to carry the Cavaletti Collection line of saddles for my clients.”
“The saddle arrived quickly and I love that there is an option for a trial to make sure that it fits your horse! The process was so easy in comparison to other brands. I was completely shocked at the saddle quality for the price. The saddle is well put together and the leather is so soft and comfortable. My fitter came and made a few flocking adjustments. It fits both me and my mare beautifully. My mare is very sensitive and she loves this saddle. Thank you Cavaletti for the easiest saddle buying process I’ve ever had!”
“Brilliant service was able to speak to someone on the phone & return an item easily, & everything ordered arrived promptly & in accordance with updates”
“After buying a new cavaletti mono flap jump saddle it made sense to buy the matching girth and it was the best decision I made like the saddle the girth is soft and kind to the pony highly recommend”
Hey Sara,
Thank you for your fantastic 5-star review! We're delighted to hear that both you and your horse are comfortable in your bridle and dressage saddle.
Happy riding!!
Thanks,
Cavaletti Collection
Hi Leighton,
Thank you for your amazing 5-star review! We’re thrilled to hear that you find our Cavaletti saddles to be such a great fit for a variety of horses. It's wonderful to know your customers love them too!
We appreciate your feedback and look forward to supporting you and your clients in the future!
Happy riding!!
Thanks,
Cavaletti Collection
“Absolutely outstanding service from Cavaletti. I will certainly be buying from this company again, the communication and swiftness of delivery was very much appreciated and the saddles are so versatile. I ordered a saddle that didn’t fit sadly so ordered another with a tight deadline as my saddle fitter was due the following day. Julie went above and beyond to ensure it arrived on time
My only gripe would be the delivery notifications which I didn’t receive from the courier. Wether this was an oversight from the courier or Cavaletti I’m not sure but a quick message to Julie and she sent me the info. Keep up the good work Cavaletti it is very much appreciated”
Hi Toria,
Thank you for taking the time to leave us such a wonderful 5-star review! We're so pleased to hear that you found our service outstanding and that we were able to meet your tight deadline. Julie truly loves going above and beyond for our customers!
We appreciate your feedback regarding the delivery notifications and will look into it to ensure smoother communication in the future.
We can't wait to help you out in the future! :)
Happy riding!!
Thank you,
Cavaletti Collection
Hey! Thanks so much for the 5-star review, we're so glad to hear you love the Saddle and Stirrups and that they provided comfort during your Christmas rides!
We love the saddle on your horse, thank you for sharing this photo with us.
Happy riding!!
Hi Kieran,
Thank you for the fantastic 5-star review! We're delighted to know you find our saddles to be of excellent value and that they work well for various types of horses and ponies.
Happy riding!
Thanks,
Cavaletti Collection
“I needed a medium wide gullet plate before my next saddle fitting. The ordering process was simple the price was very reasonable and the plate arrived in plenty of time for my saddle fitting appointment”
Hi Denise,
Thank you so much for your 5-star review! We're thrilled to hear that the ordering process was simple and that your plate arrived in plenty of time for your saddle fitting appointment!
Thanks,
Cavaletti Collection
“These saddles are a fantastic value and I have many happy saddle fitting clients who are thrilled with their purchase. Whether it's a synthetic GP (and this is a nice soft synthetic!) or the leather jumps and dressage, an avid Pony Clubber buying their first saddle or anyone needing something affordable and adjustable, these saddles tick a lot of boxes.”
Hey Nicole, Thank you so much for giving a 5-star rating! We truly appreciate it :)
We are thrilled to hear that you find our saddles to be a fantastic value. Your kind words about our saddles being affordable and adjustable mean a lot to us. We understand the importance of meeting the requirements of avid Pony Clubbers purchasing their first saddle, as well as individuals searching for something suitable and budget-friendly.
Thanks,
Cavaletti Collection
Hi Lorna,
Our team takes great care in ensuring that our products are well-protected during transit, and it is wonderful to hear that you are happy with your new saddle!
Happy riding!
Thanks,
Cavaletti Collection
