Block Design Reviews

Name: Block Design
Address: The Forge, Newport, St Germans, The Forge, Newport, St Germans, Cornwall
Rating: 4.66

4.7 Rating 186 Reviews

90 %

of reviewers recommend Block Design

4.7

Based on 186 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Block Design 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not at all worth the money, and truly one of the worst customer service interactions I've ever had. Look at the review below. Their response to an accurate criticism (that their website photos don't match the product) was to say "I'm sorry YOU FEEL that our pictures don't match." They didn't apologize for the fact that **their pictures ACTUALLY DON'T match the product you receive**, but to put the blame back on the customer, as if it was only their *feelings* that led them to that conclusion. For the amount of money they charge for their mediocre products to the truly god-awful customer service, this is absolutely a waste of your money. When I had an email exchange with their customer service rep, I characterized their responses as "laughable" and "inane", and used no stronger language than that. They replied that they would not tolerate "abusive" and "aggressive" language. (Nothing even APPROXIMATING abusive or aggressive language was EVER used.) Honestly, this company is a complete clown show, the products are poorly built and overpriced, and they were TERRIBLE, honestly just terrible, to deal with. Caveat emptor.”

Helpful Report

Posted 1 year ago

Thank you for further expanding on your previous review, we sincerely apologise for the service you have received. We have taken on board your feedback for future photography of our products, in order to better depict what is stated in the product description. As a small business we endeavour to price our products as fairly as possible and strive to use high quality products that meet our rigours B-Corporation standards. Unfortunately, as we are based in the UK, international shipping does add an additional charge, but again we aim keep this cost as low as possible, to ensure that our products are accessible to everyone. We appreciate the feedback you provided and regret that the service you received was disappointing. I am sorry that we were unable to provide a positive solution to these concerns at the time but, we are committed to finding a solution for you. We value customer satisfaction and encourage you to contact the team again so that we can provide compensation to you for the issues raised. We appreciate your decision to have shopped small with Block Design.

Posted 1 year ago

“Product not as shown on the pictures… very disappointing”

Helpful Report

Posted 1 year ago

Hi Tom, I am so sorry you felt that our product did not match the photos displayed on our website. However, we do also include dimensions within the product description to ensure you are getting as much information about the product as possible. Thank you for reaching out to us last month to let us know you were not happy with the product, I am glad our team was able to offer you a free return and full refund. Thank you for shopping with our small business!

Posted 1 year ago

“hi i love the products but was sent the wrong item and my messages are not being answered so will not be shopping again :(”

Helpful Report

Posted 3 years ago

I'm so sorry we have not replied to your messages. We are a small business and unfortunately we're experiencing staff shortage at a very busy time. We dispatched the correct item as soon as we received your email, I’m so sorry we didn’t email to inform you of this. Please do keep the item sent in error as a gesture of good will. Hopefully it can be given as a gift over the festive season. Thank you for shopping with us in the first instance.

Posted 3 years ago

Block Design is rated 4.7 based on 186 reviews