Hi Shelly
You kindly purchased a monogram font signet ring so we've engraved it as per the product photo we display. We've emailed you this morning asking for photos. If you're dissatisfied we can engrave a new ring for you, essentially we want our customers to be happy.
B&B
“They cufflinks are a gift for my son in dubia being able to customize my gift for him has been truley amazing he love them perfect items delivered as requested.”
“Lovely product. The ring size guidance appears to be wrong. I measured my finger wrapping a piece of paper around it as instructed marking it for the correct size but it was much too big when it arrived so I need to wear it on my middle finger instead of pinky.”
“Excellent customer service included double checking on the spelling of my engraving. Website was easy to use, personalised items arrived quickly and exactly as expected. Very happy with my purchase!”
“Ordered the Rubik's Cube cufflinks with personalised engraving, which looks so good, together with the gift pouch, as a Wedding Day gift. Absolutely delighted and so unique.
Website was easy to use and an all-round excellent service. Would definitely recommend.”
“I ordered over £200 worth of cufflinks and my order was missing a pair and missing the engraving on a different pair. I have tried to contact the buisness multiple different times and have had no response. Totally unprofessional and a scam”
Hi Stephanie
I've searched for your info in our email inbox and I can see you've emailed us last Friday, which we've missed. I'm sorry about this. I took the measure of closing the offices last Friday as temperatures were down to -7 and I didn't want my staff travelling in those conditions (most get public transport). You have not tried to contact us multiple times, that is false.
We're sorry for the error. We're now contacting you as I write this to resolve.
Chris
B&B
“Liked the cuff links but engraving difficult to decipher, would have been better with different type , don’t know whose fault that is - perhaps a picture before confirmation l”
