“This was my first purchase from Badger and Brown. As well as seeing what looked like good quality items on the website, I was interested to see that the company is based near to where I grew up, in Glasgow! The cufflinks I ordered arrived in good time and seem to be of good quality. The tiny engraving space is impressively managed. I appreciated the opportunity to draw attention to some of the more unusual aspects of my engraving requirement at the time of placing my online order. Many thanks!”
“Bought these as a gift and got the black luxury box. They are absolutely lovely and will be lovely to give to the recipient. Really good, quick easy service would definitely use again.”
“Very pleased with my items. Two Lapel Pins. They are lovely and arrived in nice gift pouches. Prompt delivery. I will order from Badger and Brown again.”
“After approaching Badger and Brown with a specific tie pin requirement my enquiry was addressed quickly and without fuss. I then provided Badger and Brown with my required design, paid for the undertaking, and received the finished pin in a gift bag.
Needless to say, I am very pleased with the quality of the tie pin and the detailing used, and I am happy to recommend Badger and Brown to anybody looking for something personal and well made.
Thank you.”
“Amazing customer service. After struggling to get my package due to the postage company causing issues and essentially losing my package, they’ve replaced my cufflinks. They always got back to me in less than a day when communicating to them by email”
“Bought a customised signet ring for son’s 18th. Really easy to use website to upload required crest. And really high quality sterling silver ring arrived within a week and my son loves it. Only problem is that now my other kids want one too!”
“First time using Badger and Brown. I found the website easy to use and ordering straightforward. Ordered cufflinks for my son for his wedding and he loves them!”
“I recently purchased some cufflinks from this website. The product itself was nice, delivery time as expected however the engraving a bit small and not exactly what I wanted therefore I requested to return the item.
Even though the product listing stated Free returns on all UK orders, it turns out that wasn’t the case, and after contacting the company I was informed that the item is non returnable because it is supposedly a “personalised item” (merely by the fact it’s engraved even though no personalisation was requested, and the item was purchased exactly as it’s listed on the website). I would understand if I’d requested a name to be engraved on the item, that would be non-returnable, but I hadn’t.
I was disappointed that after several back and forth emails (ending with no reply from the company) no return or even partial return was offered, even when I pointed out that the product listing states “free returns on all Uk orders”, it doesn’t state “free returns on all UK orders but only if we decide it’s eligible for a return”. By their definition this item would never be eligible for a return as it’s engraved… so why advertise it as eligible for free UK returns!
Personally I think the product description is very misleading, the returns policy is open to interpretation and I would advise anyone purchasing from this website, to query whether the item can be returned before they purchase it, because I didn’t realise that an item which I haven’t personalised in any way is apparently classed as personalised!”
Morning Heidi,
Thank you for the order, and your review.
Engraved orders are non refundable as per our delivery/returns page (which is also available on every product page under the delivery/returns tab) - https://badgerandbrown.co.uk/delivery-returns/
I think we responded about six times to you, we simply couldn't continue.
