“I really like Moshulu footwear however I was furious about the price. I bought these online in black (along with a second pair of a different style which I kept). I decided that I’d prefer them in brown and saw you could return them to a store so popped into the Ringwood branch. I exchanged them for the brown ones and the sales assistant said she would need to arrange a refund on the black ones then recharge for the same style in brown. What she failed to say was that the shop ones would be £14 more (£140) than if I’d exchanged them online (at £126). It wasn’t until I looked at my credit card refund compared to the price she’d charged me and realised this discrepancy. I think that is poor customer service and I felt cheated. It should have been made clear to me at the time or preferably shouldn’t have happened at all.”
Hi Gillian, Thank you for your review. We're sorry to hear of your disappointment, and it's never our intention to mislead our customers. Please get in touch with our customer care team so we can look into this further for you. They can be contacted at customer.services@moshulu.co.uk. Thanks
“Have made quite a few purchases here over the years. Staff always very friendly and accommodating in all the shops I have visited.
A joy to shopat Moshulu.”
“First pair of moshula. I probably needed to go up half a size as one foot is a bit tight. Be ok in summer when I'm not wearing socks!
Pleased with them overall and I think they will give a bit. It's very difficult to but slippers without chunky soles and are not mule type.”
“Love, Love, love the slippers which were recommended by my son’s partner. I
Couldn’t be more pleased. They are super comfy and nice and easy to get on and off. The ordering and delivery was faultless. Many thanks. Will definitely buy again in the future.”
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