“I love the products - but I'm now enraged with the customer service. I had a bad experience with a fragrance change on a product I loved (used to smell like spicy palo santo - then suddenly a new bottle no longer had that fragrance and instead smelled of vegetable/fish oil. I wrote Face Gym about it 4+ times over the course of a year to try to understand if it was a formula change or just a bad batch and never once heard back. I accidentally ordered the product again recently (the bottle had been sitting in my cart, waiting for confirmation that MAYBE the scent was put back in) and communicating with FaceGym to get it returned was frustrating. I had to send the product back on my own dime with insured shipping ($8) and only when I was bothered AGAIN by FaceGym to leave a review for them did I realize that after MORE THAN A MONTH I still had not received a refund. I just wrote an email asking for an update - we'll see if they get back to me. Most consumers probably wouldn't have even realized that they'd been scammed out of ~$100. It's infuriating.”
“I’ve been using these products for the past 4 years and I love them !!! They have trully changed my face in the best way possible . People always ask me what I use on my face and I always say FACEGYM! it’s crazy because no one has ever heard of them , I use to live in NYC and they have studios there and I first was introduced when I went in for a myofacial massage ‘ the rest was history ! Best products that are clean and do what they say they do .”
“I’m disappointed with my experience. The order did not arrive complete, and when I raised this, the issue was not resolved satisfactorily. I was then asked to return the item at my own cost, despite the problem not being mine. I would have expected a replacement or a prepaid return label in line with basic consumer rights. Overall, poor customer service and not a process I would trust again.”
“always leave feeling lifted and great ... drainage and lift feels like it lasts at least a week and facial work outs are just necessary, particularly to any non botox/filler/surgical anti aging regimen”
“my device arrived in an opened box with no user manual and no interior protection or stuffing in the box. It looked like a returned item that was sent to me. Customer service is terrible. I tried reaching out several times and they refused to do anything.”
“FaceGym is my new favourite treat. Absolutely revolutionary - Will be having consistent massages each month leading to my best friends wedding, so glad I found it now!”
“I’ve been using the FaceGym Active Collagen Blast for three months now & I can definitely see a noticeable improvement in my skin. My skin is glowing, hydrated, plumper & my fine lines have improved. It’s now an integral part of my evening routine & I will never be without it. I highly recommend this product for anyone who takes skin care seriously whatever age you are 😊”
“Incorporating the Youth Reformer Serum into my morning routine has truly transformed my skincare game. I've received countless compliments on how clear, smooth, and radiant my face looks. A little goes a long way with this remarkable product, making it both effective and economical. I wholeheartedly recommend it to anyone looking to enhance their skin's natural glow!”
“I have never left FaceGym without feeling refreshed and SNATCHED. I always notice the trainers are listening to the consultation and focusing on the problem areas I mention. I bought my membership the day they pulled out the mirror after using the EMS sculpt on half of my face. The only part of the experience I don't love is paying at the chair. It alwasy feels awkward and klunky, and spoils my last interaction with the trainer. The active collagen moisturizer became an instant part of my routine, but I live in a tiny studio apartment--I wish the container was sized better to fit in a medicine cabinet or small shelf.”
