“""poor service and a driver who was rude to a client I will use other company's in future”
Posted 3 years ago
We are surprised and concerned to hear that any of our drivers would be considered rude and apologise if this was the case. From the details provided on the review we cannot determine which site/address this review relates to, but would welcome the opportunity to put things right, so if possible please could you email firstname.lastname@example.org or call on 01487 824541. Thank you.
“Firstly they didn't deliver the skip because of traffic!!!! What kind of excuse is that?!?!! Had to move delivery date for next week. Road permit last only for 2 weeks and I'd lost 1 week already because of their incompetence and unprofessional customer service. They were suppose to collected skip on Monday and of course they didn't. I had to email them and remind them of collection. Useless and well beyond expectations. Avoid at all costs!!! I will NEVER use them again!!!”
Posted 3 years ago
The original delivery had to be aborted as on arrival it was established the area the skip was to go was not privately owned. We then had to rearrange delivery and organise a permit with the council so that the skip could be placed on the highway, unfortunately permits take 5 full working days to come through and this was something explained at the time. On the rearranged delivery date our driver was on route but due to heavy traffic caused by an accident, it was soon apparent he wouldn't make it within his legal driving hours and we had to abort the delivery. We always try to go the extra mile for our large customer base and apologise for the inconvenience caused. While we try our best to work around traffic issues it sometimes is unfortunately out of our hands. We are very sorry for the issues caused on this occasion.
“At a difficult time in our lives when family members had died and also having a stressful move. Woodford staff, josh and Simon made the situation much easier by the professional and helpful manner. I highly recommend them. Many thanks nik mason”