Hi Alasdair - I'm sorry about the issues - I have replied to your email (we do also have a live chat) asking for more information about your card being declined. We have had orders placed all day, so it would be best to contact your bank.
“We purchased this with good intentions but unfortunately it doesn’t work. There are gaps in the sides for worms to get out so every morning we have to do a round up of escapees. But we have discovered that the worms are going into the sump and drowning. They also go into the water butt and drown there.
I am very disappointed with this product plus it’s very upsetting to see all these dead worms.”
Thanks for your review - I'm sorry you have had a bad experience. The Kit isn't designed to be a prison for the worms, when the conditions are right they will want to stay in the trays with the waste, also if they are moving down into the sump then that also indicates the conditions aren't right. We have quite a few blogs on how to make sure the conditions are right - like this one https://www.wigglywigglers.co.uk/blogs/blog/how-to-look-after-my-worms
“Ordered worms early Friday morning and paid for next day delivery
No sign of them and nothing on website to advise weekends don’t count in next day yet took the extra payment
NOT HAPPY”
Hi Maria, thanks for your review. We do have this information available on our website;
If you need a guaranteed Next Day delivery then please choose the Next Day delivery option. If you order on a Friday then the delivery will be with you on the following Monday. Please note there are no deliveries on Saturdays, Sundays or Bank Holidays. You must order before 1pm for your order to be sent to arrive the following working day. If you order after 1pm then your order will be shipped on the next working day.
The shipping option is also called Next Week Day Delivery.
“A friend gave me the earthworm box from this company as a gift, but the boxes cannot be covered tightly, and all the earthworms escaped from the gaps. When I woke up in the morning, I found that many earthworms were dead.”
Hi Shirline, thanks for your review. Our wormeries aren't worm prisons, they aren't designed to trap the worms, when they are happy with the conditions in the kit and they learn where the food is they will stay put.
In the instructions provided there is a page that says this can happen when the kit is first set up - but provides instructions on how to prevent it - such as leaving a light on and lid off when you first set it up. If you need any more help you can always email us at wiggly@wigglywigglers.co.uk and we can help with issues like this.
Hi David, I apologise for sending the wrong size in your order. I can see my colleague sorted it a few days later. I can see your original order was set to recurr every month and your next order generated a few days ago as requested on your original order. As we have sorted the issue as the subscription is working as requested we would appreciate it if you could remove or amend this review as it's not completely accurate.
“Dreadful delivery experience. I think you need to review your choice of carriers. All sorted in the end with the help of Rachel Jones. Product itself is excellent although if prices continue to rise I will find an alternative.”
Hi Marilyn, thanks for your review. On speaking to Rach, I understand that she quickly did all she could to help with the order and also arranged to send the order again, despite DPD letting you down. Service with all couriers can vary across the country, we are always reviewing service and providing feedback to the couriers too.
Hi John, thanks for your review - we do pack all of our pots of mealworms one-by-one and are very vigilant with any issues with our mealworms. I can get you another pack of mealworms sent out asap, and in the future, we'd love it if you could send us an email so we can sort out any issues straight away. We'd really appreciate it if you could amend or remove this review as we a small business and we feel this doesn't represent our usual quality of mealworms.
“Used to use them even though they are often more expensive. But when I raised a query about a mouldy bag of bokashi they never bothered replying, despite multiple emails. It was very disappointing, won't use them again.”
We have checked our emails and we cannot see any email from this customer. We address all our emails daily and have replied to this review privately and not had a response. In terms of Bokashi – if there is a problem we are always happy to address and replace of course if need be. We are one of the largest makers of Bokashi in the UK and supply many other companies with white label Bokashi as well as our own – made and dried here on the farm. It’s top quality using Effective Micro-organisms and Mollasses and then dried in 3 tonne batches in our own grain stores. As always if there is any problem we are happy to help where possible and where we are made aware.
“Had my bokashi bins for a year, no smell ever, until I changed to this bran. Now it just smells putrid,and it's not even Summer yet. Won't be using again, and will have to waste the other 2kg bags.”
We have asked this customer to consider deleting this review on the following grounds. We have strict controls when we make and dry our Bokashi to ensure it is active and can be stored for up to 6 months.
If there is an issue (perhaps it gets wet on delivery or similar) there is a simple way of raising a concern (via email and photo or via our chat box). This is what happened in the case but within a few minutes we had an email, a message in the chat box and this review.
Rob addressed the issue in our chat box and the customer was not willing to have a replacement bag but we did refund. Our Bokashi is top quality, mixed and dried on our farm in Herefordshire.
