Virtue Food Co. Reviews

Name: Virtue Food Co.
Address: North Fosse Farm, Fosse Way, North Fosse Farm, Fosse Way, Warwickshire
Rating: 4.66

4.7 Rating 154 Reviews

92 %

of reviewers recommend Virtue Food Co.

4.7

Based on 154 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Virtue Food Co. 5 star review on 16th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered through this company to cater for my gluten-free relatives for a party. I ordered weeks in advance. I got a call on the day before delivery saying GF was unavailable and it would arrive a day late - it never arrived. Really disappointed with the service.”

Helpful Report

Posted 1 year ago

Hello Elizabeth, I m so sorry to hear the Gluten Free dough never got to you, I will investigate the courier to see what happened. In the meantime we are very happy to offer a refund, and will contact you shortly to discuss.

Posted 1 year ago

“Ordered a bottle of garlic and thyme oil. Never came, charged for it and then never returned my email asking about it. So not great.”

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Posted 1 year ago

Hello Justin I am very sorry for this experience, there is no excuse for it, I am afraid your email was missed. I have now replied and very happy to re-send or refund the missing item.

Posted 1 year ago

“We have ordered the sourdough before and it has always been rising with a very crunchy and tasty crust. However, the last batch we received, making pizza yesterday, the dough does not rise (following all the recommended instructions) before or in the oven. It turned out tasteless, flat and dry. We ordered 36 balls and suspect they are all 'off'”

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Posted 2 years ago

Hello Ian, as per my email to you earlier in the week, you ordered a different type of dough this time to the ones you've had previously, and it just needs longer to prove. We've had great reviews from the same batch so I dont think its off, but if you have further issues, please let me know. Many thanks for your feedback.

Posted 2 years ago

“The product arrived late and there was no communication to explain this. This really let us down as it was for a party.”

Helpful Report

Posted 2 years ago

Hi Mike, really sorry that the courier let you down, following our conversation we will be refunding your order today as a token of apology. Glad to say we are switching to DPD as of the New Year, which should massively improve the delivery reliability.

Posted 2 years ago

Virtue Food Co. is rated 4.7 based on 154 reviews