Verisure UK Reviews

Name: Verisure UK
Rating: 3.32

3.3 Rating 640 Reviews

58 %

of reviewers recommend Verisure UK

About Verisure UK:

Verisure Smart Alarms is the leading European monitored alarm supplier for homes and businesses, with over 5 million customers and 25,000 employees across Europe and South America.

We have spent over 35 years supplying peace of mind, and we pride ourselves in both providing quality customer service and building trust throughout the community.

We not only protect our customers, but also work with charities to prevent crime and help victims who need it most. It’s a role we are proud to play and continue to fulfill for generations to come.

For urgent customer support inquiries, please call 0333 200 9000.

Visit Website

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently had a Verisure alarm fitted, the engineer was polite and friendly. Talked us through everything showed us how to link it to our phones and what to do in certain situations, would definitely recommend it’s made us feel safer and knowing if we are away they look after everything for us”

Helpful Report

Posted 11 months ago

Hi Debz, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Here at Verisure, our number one priority is to make our customers feel safe and secure and I'm so delighted that we can offer you this peace of mind! Best regards, Your Verisure Customer Support Team

Posted 10 months ago

“On a recent visit to check my front door the gentleman was extremely courteous professional and friendly, he took time to go over all the alarm points and cameras. Very reassuring.”

Helpful Report

Posted 11 months ago

Hi Jan, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 10 months ago

“Verisure is very good in all areas of security with in the Home, no long waits for an appointment, alarm is also connected well with help if needed if persons are on holiday.”

Helpful Report

Posted 11 months ago

Hello Wesley, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 10 months ago

“Excellent system monitored 24/7 by diligent staff.”

Helpful Report

Posted 11 months ago

Hello Coppard, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 10 months ago

“The installation process and maintenance support has been first class.”

Helpful Report

Posted 11 months ago

Hi Ian, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 11 months ago

“The service is excellent. The response to false alarm was very swift and the caller was efficient and polite”

Helpful Report

Posted 11 months ago

Hi Pala, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 11 months ago

“Love the alarm as I Have large dogs and conventional sensor alarm are no good to me”

Helpful Report

Posted 11 months ago

Hi lesley, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 11 months ago

“I had to ring verisure with a query about an alarm sensor. The lady was extremely helpful and resolved my problem.”

Helpful Report

Posted 11 months ago

Hello Lesley, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 11 months ago

“Verisure continue to give us peace of mind and provide excellent customer service. We have been very happy with the setup, service and support from Verisure. Everything works and if there is ever a problem it is sorted out quickly and efficiently. Excellent peace of mind and a great company.....not often I say that!”

Helpful Report

Posted 11 months ago

“Amazing monitored alarm, would recommend!”

Helpful Report

Posted 11 months ago

Hello Seb, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the great feedback for are alarm systems! We really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 11 months ago

“Great monitored alarm system.”

Helpful Report

Posted 1 year ago

Dear Chris, Thank you so much for your outstanding 5-star rating of Verisure UK! We truly appreciate your feedback and are thrilled to hear that you are satisfied with our services. If there is anything else we can assist you with, please don't hesitate to reach out. We are here to provide you with top-notch security solutions and exceptional customer service. Once again, thank you for choosing Verisure UK and for taking the time to share your positive experience. We look forward to serving you in the future! Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“We decided to go with Verisure in the end, we struggled with a lot of the competition in the market and who to choose, but nothing came close to Verisure. The reason we chose Verisure was because of the 24-hour monitoring and the fantastic Zero Vision add on. These were a huge factors for us when selecting an alarm company. Our monthly subscription is well worth it too. It gives us fantastic peace of mind. In our dealings with Verisure they have been a fantastic company to deal with and everyone has been so helpful from the telesales operators to the installers of the equipment to the false alarms we've had while we were away for Christmas holidays. We can certainly recommend Verisure for anyone considering an alarm..”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your amazing 5-star rating of Verisure UK! We are incredibly grateful that you chose us as your alarm company, especially considering the tough competition in the market. We are thrilled that our 24-hour monitoring and Zero Vision add-on were the deciding factors for you. We truly believe that your peace of mind is invaluable. Thank you for recommending Verisure to others who are considering an alarm. Your support means the world to us, and we will continue to provide you with top-notch service and security. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing Verisure UK! Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“First of all .I like to thanks agents especially k from Boswana (Woks for Verisure)you helped me out so much and put my mind at peace ! Greedy boss you better give each one of your employees a big fat bonuses 😊or else !! And greed fat profit pig Your installers need ethical and sexual harassment course like refresher course Once again Verisure thank u for today Munira(silver !”

Helpful Report

Posted 1 year ago

Hello, Thanks so much for the 5-star rating, Munira! We really appreciate your kind words and feedback- it sounds like our agent, K from Botswana, was able to make you feel at ease and help you out with installation. Of course, we'd also like to thank K for their excellent service. As for the bonus, we thank you for your suggestion and we'll take it into consideration! Thanks so much again for your kind words and for choosing Verisure UK. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Joe was professional but down to earth, explained everything and tested equipment to within an inch of its life before leaving. I now have a safe home for my family. Joe is an asset to your company.”

Helpful Report

Posted 1 year ago

“Think before you purchase, and remember there's no such thing as a free gift. The only thing very sure are interested in is the contract that you will sign that makes them a fortune. You can actually buy all the necessary equipment online and install it yourself, with this self-installed system you can select the people who you know will protect you and your property.”

Helpful Report

Posted 2 years ago

Hello John Foulsham, Thank you for taking the time to leave a 5-star review! Also, thank you for your feedback, we always appreciate feedback of any kind. Best regards, Your Verisure Customer Support Team

Posted 2 years ago

“We had our installation done by Hadi.We found him to be very professional, very accommodating, polite and patient.We experienced excellent service, start to finish.All credit to Hadi.He explained all the functions to me and my husband more than once until we felt confident enough on how it worked and said we could call him any time if we needed advice.We were very happy.Thank you Hadi.”

Helpful Report

Posted 2 years ago

Hi Mrs Mckenzie, Thank you so much for leaving us a 5-star review! I am so happy to hear about the service offered by my colleague Hadi, I will ensure this feedback is passed on, as I'm sure it'll make their day! Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“Good quality alarm company who will keep your property safe with 24/7 Monitoring. Download The My Verisure App for self management. Need to speak with us then use the Live chat.”

Helpful Report

Posted 2 years ago

Hi Allison Obrien, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the great service offered by our team, we really do appreciate your feedback in relation to this! At Verisure, our number one priority is to make our customers feel safe and secure and I'm elated that we can offer you this peace of mind! Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“I have no idea why these reviews are so bad on this site! Go to TrustPilot, you'll see actual honest reviews and thousands of them! I have been with Verisure for 6 months now. Their customer service is excellent (I actually manage a support desk for the company I work - different sector but regardless, I know what good customer service is) and I have never had any issues whatsoever with Verisure. They are very thorough. They do all the maintenance needed which is included in the monthly price (even come out to change any camera batteries when they eventually need changing although they do last!) Today I spoke to Pete to book in a second Arlo camera in the back garden and possibly a doorbell also. The alarm system is brilliant. It is subscription based (monthly) rather than yearly so if really needed, you could give two months notice and stop all payments after then. You are not tied in for a year or more. The camera's are excellent, all in all a great experience. Highly recommend.”

Helpful Report

Posted 2 years ago

Hello LJohnson, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the great service offered by our team, we really do appreciate your feedback in relation to this! At Verisure, our number one priority is to make our customers feel safe and secure and I'm elated that we can offer you this peace of mind! We greatly appreciate any recommendations you make on our behalf. Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“Thanks receece for the service 345612”

Helpful Report

Posted 2 years ago

Hello, Thank you so much for leaving us a 5-star review! I am so happy to hear about the service offered by my colleague Receece, I will ensure this feedback is passed on, as I'm sure it'll make their day! Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“The company came and have me a quote the quote was good 👍 sales staff knew what they was talking about and not pushy to sell more ! ! Fixing date was made for 5 days later and all went well The same person did the fitting ! Tanya she was so good and knew what she was doing 10 out of 10 for all work ! Everything was fully explained how to use it ! Very happy man and recommend to everyone alarm was fitted on the 29/09/2022 install number 383654”

Helpful Report

Posted 2 years ago

Hi Stuart Granger, Thank you so much for leaving us a 5-star review! I'm thrilled to hear of the great service offered by our team, we really do appreciate your feedback in relation to this! At Verisure, our number one priority is to make our customers feel safe and secure and I'm thrilled that we can offer you this peace of mind! Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

Verisure UK is rated 3.3 based on 640 reviews