Verisure UK Reviews

Name: Verisure UK
Address: Quorum Business Park, Q12, Benton Ln, Newcastle upon Tyne, North Tyneside
Rating: 3.48

3.5 Rating 707 Reviews

62 %

of reviewers recommend Verisure UK

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About Verisure UK:

Verisure Smart Alarms is the leading European monitored alarm supplier for homes and businesses, with over 5 million customers and 25,000 employees across Europe and South America.

We have spent over 35 years supplying peace of mind, and we pride ourselves in both providing quality customer service and building trust throughout the community.

We not only protect our customers, but also work with charities to prevent crime and help victims who need it most. It’s a role we are proud to play and continue to fulfill for generations to come.

For urgent customer support inquiries, please call 0333 200 9000.

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Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used them for a while now and the product and customer service is excellent. They don't hesitate to get in touch if they spot a problem and the engineers are friendly and attend very quickly. Recommend them.”

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Posted 2 years ago

Hello Janice, Thank you so much for taking the time to leave us a 5-star review! Your safety and security is our top priority so we are over the moon to hear that you now have peace of mind as a result of getting Verisure installed! We're delighted to hear that you have had such a good experience. Best regards,  Your Verisure Customer Support

Posted 2 years ago

“It basically does what it says on the tin. we are comfortable that the alarm is functioning and the service, if needed, is swift and competent.”

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Posted 2 years ago

Hello, Thank you so much for the amazing review and for choosing Verisure as your alarm system provider. Your safety and security is our top priority so we are over the moon to hear that you now have peace of mind as a result of getting Verisure installed! Our customers' needs are at the heart of what we do so this is very pleasing to see. Kind Regards, Your Verisure Customer Support Team

Posted 2 years ago

“Great installation no upheaval or mess, great workmanship and very considerate to me and my home. Thank you so much, happy to recommend you to friends and neighbours.”

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Posted 2 years ago

Hello Jean, Thank you so much for taking the time to leave us a 5-star review! Your safety and security is our top priority so we are over the moon to hear that you now have peace of mind as a result of getting Verisure installed! We're overjoyed to hear that you have had such a good experience. Best regards, Your Verisure Customer Support

Posted 2 years ago

“We had our Verisure alarm system installed for several years and have found the company very good indeed. The installation was very straightforward and quick. Alarming and disabling the system is a doddle with no codes to remember (friends who cat sit, and have different systems, are very jealous). We have had alarms triggered by our cats whislt away and verisure rang us , and checked the cameras and were able to see it was the cats, without any need for a call out. A further benefit is if the power goes off whilst you are away (we have had a faulty circuit board trip the power) again you are notified, giving the option of a keyholder to check it out, reducing the risk of returning to find a fridge/freezer full of spoilt food. Highly recommended.”

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Posted 2 years ago

Hi Simon, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Here at Verisure, our number one priority is to make our customers feel safe and secure and I'm so delighted that we can offer you this peace of mind! Best regards, Your Verisure Customer Support Team

Posted 2 years ago

“Brilliant company. Since having the verisure alarm system fitted in our home we have felt a lot safer. It's reassuring to know that there is always someone on the end of the phone, 24/7 if we need them. When our alarm has occasionally gone off the verisure staff are quick to contact us to make sure we are safe and if not they will get someone out immediately. Any problems they are always there for us. Fantastic service, pleasant and polite staff. Always recommend to family and friends.”

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Posted 2 years ago

Hi Lesley, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Here at Verisure, our number one priority is to make our customers feel safe and secure and I'm so delighted that we can offer you this peace of mind! Best regards, Your Verisure Customer Support Team

Posted 2 years ago

“Very easy install and very polite team. Initial cost was good value with a deal at the time. Monthly cost is quite expensive but it gives peace of mind. I think they are competitive for such a comprehensive service. Worth a look if you’re in the market for full system. We are very happy so far.”

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Posted 2 years ago

Hello Barry, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Here at Verisure, our number one priority is to make our customers feel safe and secure and I'm so delighted that we can offer you this peace of mind! Best regards, Your Verisure Customer Support Team

Posted 2 years ago

“Recently had a Verisure alarm fitted, the engineer was polite and friendly. Talked us through everything showed us how to link it to our phones and what to do in certain situations, would definitely recommend it’s made us feel safer and knowing if we are away they look after everything for us”

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Posted 2 years ago

Hi Debz, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Here at Verisure, our number one priority is to make our customers feel safe and secure and I'm so delighted that we can offer you this peace of mind! Best regards, Your Verisure Customer Support Team

Posted 2 years ago

“On a recent visit to check my front door the gentleman was extremely courteous professional and friendly, he took time to go over all the alarm points and cameras. Very reassuring.”

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Posted 2 years ago

Hi Jan, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 2 years ago

“Verisure is very good in all areas of security with in the Home, no long waits for an appointment, alarm is also connected well with help if needed if persons are on holiday.”

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Posted 2 years ago

Hello Wesley, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 2 years ago

“Excellent system monitored 24/7 by diligent staff.”

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Posted 2 years ago

Hello Coppard, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 2 years ago

“The installation process and maintenance support has been first class.”

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Posted 2 years ago

Hi Ian, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 2 years ago

“The service is excellent. The response to false alarm was very swift and the caller was efficient and polite”

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Posted 2 years ago

Hi Pala, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 2 years ago

“Love the alarm as I Have large dogs and conventional sensor alarm are no good to me”

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Posted 2 years ago

Hi lesley, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 2 years ago

“I had to ring verisure with a query about an alarm sensor. The lady was extremely helpful and resolved my problem.”

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Posted 2 years ago

Hello Lesley, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 2 years ago

“Verisure continue to give us peace of mind and provide excellent customer service. We have been very happy with the setup, service and support from Verisure. Everything works and if there is ever a problem it is sorted out quickly and efficiently. Excellent peace of mind and a great company.....not often I say that!”

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Posted 2 years ago

“Amazing monitored alarm, would recommend!”

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Posted 2 years ago

Hello Seb, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the great feedback for are alarm systems! We really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 2 years ago

“Great monitored alarm system.”

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Posted 2 years ago

Dear Chris, Thank you so much for your outstanding 5-star rating of Verisure UK! We truly appreciate your feedback and are thrilled to hear that you are satisfied with our services. If there is anything else we can assist you with, please don't hesitate to reach out. We are here to provide you with top-notch security solutions and exceptional customer service. Once again, thank you for choosing Verisure UK and for taking the time to share your positive experience. We look forward to serving you in the future! Best regards, Your Verisure Customer Support Team

Posted 2 years ago

“We decided to go with Verisure in the end, we struggled with a lot of the competition in the market and who to choose, but nothing came close to Verisure. The reason we chose Verisure was because of the 24-hour monitoring and the fantastic Zero Vision add on. These were a huge factors for us when selecting an alarm company. Our monthly subscription is well worth it too. It gives us fantastic peace of mind. In our dealings with Verisure they have been a fantastic company to deal with and everyone has been so helpful from the telesales operators to the installers of the equipment to the false alarms we've had while we were away for Christmas holidays. We can certainly recommend Verisure for anyone considering an alarm..”

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Posted 2 years ago

Hello, Thank you so much for your amazing 5-star rating of Verisure UK! We are incredibly grateful that you chose us as your alarm company, especially considering the tough competition in the market. We are thrilled that our 24-hour monitoring and Zero Vision add-on were the deciding factors for you. We truly believe that your peace of mind is invaluable. Thank you for recommending Verisure to others who are considering an alarm. Your support means the world to us, and we will continue to provide you with top-notch service and security. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing Verisure UK! Best regards, Your Verisure Customer Support Team

Posted 2 years ago

“First of all .I like to thanks agents especially k from Boswana (Woks for Verisure)you helped me out so much and put my mind at peace ! Greedy boss you better give each one of your employees a big fat bonuses 😊or else !! And greed fat profit pig Your installers need ethical and sexual harassment course like refresher course Once again Verisure thank u for today Munira(silver !”

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Posted 2 years ago

Hello, Thanks so much for the 5-star rating, Munira! We really appreciate your kind words and feedback- it sounds like our agent, K from Botswana, was able to make you feel at ease and help you out with installation. Of course, we'd also like to thank K for their excellent service. As for the bonus, we thank you for your suggestion and we'll take it into consideration! Thanks so much again for your kind words and for choosing Verisure UK. Best regards, Your Verisure Customer Support Team

Posted 2 years ago

“Joe was professional but down to earth, explained everything and tested equipment to within an inch of its life before leaving. I now have a safe home for my family. Joe is an asset to your company.”

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Posted 3 years ago

Verisure UK is rated 3.5 based on 707 reviews