use-IP Ltd Reviews

Name: use-IP Ltd
Address: 1st Floor Maritime House 178-180 Snargate Street, DOVER
Rating: 4.93

4.9 Rating 1,216 Reviews

99 %

of reviewers recommend use-IP Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

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use-IP Ltd 5 star review on 24th June 2025

Eric W

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not an expert in networking computers. I have however worked in the customer service market for 43 years. Ive been in the post internet era.. My experience with use-ip has been a good one. Having never used the site before i have been impressed with the personal service I have received. The site layout is good. The site chat help works... yes someone actually replies within a few seconds to actually help you. I made the purchase, its all new to me. Never needed CCTV. But a newbie needs answers. I can honestly say that I received a great service. I ordered 2 Hikvision dome cameras. They arrived well packaged and within 2 days. here's the test though and its for this reason I'm writing this. One of the cameras was faulty. These things happen, and we should accept these things occur. The acid test is what happens next. I informed use-ip on the chat service. I was given guidance then told I should retune the items. I sent them recorded delivery 8 pound 55p. The next day the item was received, tested. Found faulty, but day 3 returned a new one from stock.. Great. and credited my postage in full. This is top service. We've all been there with internet sales, but with this honest old fashioned care. thanks to Keoni and Phil. As a result I've order another camera. Thank you”

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Posted 8 years ago

“I ordered 6 Hikvision 4K IP cameras. Ordering and whole delivery process was excellent. Exactly according to my expectation. What I really apporeciate was the fact, that few days after my purchase and upon completion of the payment, the camera price was lowered and use-IP Ltd send me the difference in price compered to the new price back on my credit card. This I consider as honourable behaviour and very positive customer attitude. Thank you very much! I wish you many satisfied customers as me. Kind regards Tomas Maly (CZ)”

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Posted 8 years ago

“Massive catalogue and inventory, the right price and prompt and efficient shipment. Their system easily dealt with my Jersey address and the attendant VAT issues. Also, contrarily to all the "call us" sites around, all of the technical information and publications are available a click away. Brilliant, however simple or complex your CCTV needs are.”

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Posted 8 years ago

“Firstly customer service is very good, always happy to help and advise. Vast selection of products and able to cut costs down if at all possible. Will be using more and more. Richard - Cheltenham College”

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Posted 8 years ago

“Use-IP Were a recommendation, was very happy with their service, I was able to talk to them about the best spec camera for my use case, and they were very very helpful. Something you don’t get with Amazon”

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Posted 8 years ago

“Great prices plus free shipping. Quick dispatch and delivery. Couldn't ask for more!”

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Posted 8 years ago

“Amazed that such a small item as a lens cap was sent next day delivery from Germany”

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Posted 8 years ago

“Very professional service and quick to respond to emails even relying over the weekend.”

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Posted 8 years ago

“Quick response to my email about a general question about cameras. Delivery was quick despite only choosing the normal delivery. When the items arrived there were no issues and everything worked as per the website. Also included were labels in the event the items needed to be returned. Couldn't say I found anything to fault them on.”

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Posted 8 years ago

“Ordered dinner time Tuesday delivered next day. All working good get texted when people on property at night”

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Posted 8 years ago

“The cctv camera was exactly as described and works just as it should, providing great images and functionality at a good price. Delivery was unbelievable ! - delivered the next day, lighning fast. I would use this comapny again and recommend to anyone.”

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Posted 8 years ago

“Good that there are still companies that can provide a good service and high quality for a discounted price. I am very pleased with my last purchase and will on the next occasion, undoubtedly do business with them again. I would recommend anyone to use their services. It's only a pity there's no track & trace for the shipments, hopefully this will change in the future.”

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Posted 8 years ago

“Highly recommend. The website is easy to use and their attention to a complete customer satisfaction experience is 100%. Notification of order progress is excellent and the all important VAT invoice emailed separately to the dispatch information. Very happy. Thank you.”

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Posted 8 years ago

“Very swift service.”

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Posted 8 years ago

“Good information and advice. Easy and quick order process. Items delivered next day.”

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Posted 8 years ago

“Fast delivery to Sweden, great prices compared to local stores!”

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Posted 8 years ago

“Fast response to emails and quick delivery.”

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Posted 8 years ago

“Clear, easy and informative website. Found the items I needed fast, straight forward payment. Good aftersales communications and delivered on time. All that you want when buying items.”

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Posted 8 years ago

“Return customer - such a straight-forward purchasing experience. Warranty return totally stress-free, and blisteringly quick. Thank you!”

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Posted 8 years ago

“Good prices, fast delivery very happy.”

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Posted 8 years ago

use-IP Ltd is rated 4.9 based on 1,216 reviews