Upson Downs Reviews

Name: Upson Downs
Address: Claro Court Business Centre Claro Road Harrogate North Yorkshire, Claro Court Business Centre Claro Road Harrogate North Yorkshire, North Yorkshire
Rating: 4.95

5.0 Rating 180 Reviews

100 %

of reviewers recommend Upson Downs

5.0

Based on 180 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01423 521654

Email:

info@upsondowns.co.uk

Location:

Claro Court Business Centre Claro Road Harrogate North Yorkshire,
Claro Court Business Centre Claro Road Harrogate North Yorkshire
North Yorkshire
HG1 4BA

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Upson Downs 5 star review on 24th October 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the products received, however, the pricing system is not especially transparent.”

Helpful Report

All our prices are clearly shown on the website. There are no additional hidden costs. Artwork is included free of charge and delivery is £5 per order, free delivery on orders over £100.

“Great signs, prompt responses.”

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“Friendly service and quite responsive.”

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“Great, efficient service.”

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“Staff were able to personalise our items as we requested and we are very pleased with the signs - fun, eye-catching but informative!”

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“Excellent communication with queries and questions and fast service. Would use again.”

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“Fantastic signs that the children love. They're weatherproof, clear and durable.”

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“We were very impressed with our recent signs purchase, so much so that we are about to order another”

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“Very pleased with the quality and style of the product. Would have given Very good but company wanted to charge us for returning our own logo!”

Helpful Report

Hi Gillian, Thank you so much for taking the time to write a review. We take our reviews very seriously and try to ensure that every one of our customers is 100% happy with our service. Your review is available for all to read and we wish to rectify your unhappiness. May we please ask exactly what happened for us to charge you for returning your own logo and I shall look into this for you. To my knowledge we would only charge a customer for design time to create or amend a logo. This charge covers design time. If you have supplied your own logo, then that belongs to you and we would not charge you to return the logo to which you had already supplied. If we spend some design time on your logo, free of charge, to create a better quality print on your finished sign, we do this at our cost to ensure your sign looks great. If the customer then requests the amended logo, that has taken our designers time to improve, then this would be chargeable to cover our design time. We look forward to your reply so we can rectify your unhappiness Gillian. Best Wishes Sarah

Upson Downs is rated 5.0 based on 180 reviews