UKDUKAS Reviews

Name: UKDUKAS
Rating: 4.58

4.6 Rating 314 Reviews

95 %

of reviewers recommend UKDUKAS

Company Reviews

Metrics

Info

4.6

Based on 314 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Phone:

+254724240450

Email:

orders@ukdukas.co.uk

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UKDUKAS 3 star review on 30th December 2021

Anonymous

Anonymous // 01/01/2019

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Verified Buyer

“It is now a third time shopping with UK- DUKAS. I have really enjoyed their excellent services;quick delivery time and affordable prices. I'll always shop with you😊😊😊😊”

UKDUKAS 5 star review on 21st September 2021

Helpful Report

Posted 2 years ago

Dear Sir many thanks for the five stars rating especially as this is your third order with us from Amazon. Thank you for also sharing the image of your order. We value your custom. We appreciate you taking time to giving us feedback. Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 2 years ago

Stella

“The delivery was done in good time. However, my shoes came with heel tips as informed by a card from Dune London but I never received them, they got lost! Kindly look into how not to lose such small items that come with shoes etc.”

UKDUKAS 3 star review on 15th August 2019

Helpful Report

Posted 4 years ago

Dear Stella we thank you for your feedback and taking the time to rate your latest experience of our service. We are glad you received the Anncona - Leopard Textured Court Shoe from Dune as ordered and within the 10-14 w.days https://www.dunelondon.com/anncona-textured-court-shoe-0085503940137488/ We truly value your feedback especially as a long standing client with us since June 2015. When alerted of the issue that the additional heel tips where not with your heels. My colleague John communicated immediately as soon as the issue was raised. We kindly updated you one of our UK team would go to in-store to Dune London and get a replacement pair of the heel tips. We collected the replacement heel tip from Dune London store. We have freighted the heels tip and delivered which you have kindly confirmed receipt within 10 days from when the issue was raised. Please kindly accept our sincere apology that the additional heel tip were misplaced when our consignment was undergoing the 100% verification checks by the Customs & Boarder Control Department & KRA at JKIA. We have implemented a new robust system to ensure smaller attachments do not get misplaced during the verification exercise at JKIA. We thank you for your comments and look forward to you continued custom. Happy shopping with UK-DUKAS

Posted 4 years ago

Andrew

“I needed a docking station for my laptop, urgently. Having sourced one on Amazon UK, my dilemma was hiw to get it to Kenya. UKDUKKA came through quickly, effeciently and courteously. I'll use them again!”

UKDUKAS 5 star review on 21st November 2018

Helpful Report

Posted 5 years ago

Dear Andrew many thanks for the five stars rating we are humbled and are encouraged to ensure we maintain this excellent customer rating especially this being you first order with us from Amazon. We appreciate you taking time to giving us feedback. Happy shopping with UK-DUKAS.

Posted 5 years ago

Franklin

“Been using UKDUKAS since 2015. Over the years they've really improved on the overall customer experience. Most recently I used them for an ebay.co.uk purchase and was really impressed by both the delivery time and professionalism/ communication of the staff at the Nairobi office. Keep up the good work guys, I sure will be back. A little suggestion: On the website, make it so that one can submit to you a brief description of the item along with a link to the website where it is found natively on the website (see uploaded pic as an example). The current interface is very limiting and one cannot find, for instance, where household electronics fall. Please look into this. Thank you for your service once again.”

UKDUKAS 5 star review on 1st October 2018

Helpful Report

Posted 5 years ago

Dear Franklin many thanks for the five stars rating as a long term customer (since 2015) we are truly pleased we have maintained the excellent standard of service delivery as expected. We are humbled and are encouraged to ensure we maintain this excellent rating. We thank you for trusting us to collect the e-Bay collection only from the seller for the RARE JBL Northridge™ E250P - 250 WATTS RMS - 12" Active Home Subwoofer which we checked it was working and re-packaged it for you in Embu. We appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 5 years ago

Fred

“Best customer service, ordered items arrived on set time. Appreciated the service. Thanks”

UKDUKAS 5 star review on 29th September 2018

Helpful Report

Posted 5 years ago

Dear Fred many thanks for the five stars rating we are humbled and are encouraged to ensure we maintain this excellent customer rating especially this being you first order with us. We appreciate you taking time to giving us feedback. We were glad to have delivered your items for you in Bugoma in 10 working from when the order was placed. Thank you for your custom. Happy shopping with UKDUKAS. UK Stores @ a click

Posted 5 years ago

Clement

“Found it cheap and timely compared to vitumob!”

UKDUKAS 4 star review on 28th September 2018

Helpful Report

Posted 5 years ago

Dear Clement many thanks for the five stars rating we are humbled and are encouraged to ensure we maintain this excellent customer rating especially this being you first order with us. We appreciate you taking time to giving us feedback. We were glad to have delivered your items for you in Kericho (Litein) 11 working from when the order was placed. Thank you for your custom. Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 5 years ago

Ashwin

“Brilliant service from start to end. They came through with an answer to every query. Main concern for myself was damage to the product and was ensured packaging & transit is taken very seriously on their end- the product came to me without a fault and is already in use. Definetly recommend their services if a stress-free process is required!”

UKDUKAS 5 star review on 16th October 2017

Helpful Report

Posted 6 years ago

Thanks Ashwin for taking the time to give us feedback on the service you received from us. We are grateful as this was your first time customer we must admit we were challenged at ensuring none of the 4x4tyres GOODRICH T/A KO 2 ALL TERRAIN were damaged on transit https://goo.gl/cFZXC5

Posted 6 years ago

UKDUKAS is rated 4.6 based on 314 reviews