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Tricel Environment UK Reviews

4.0 Rating 113 Reviews
73 %
of reviewers recommend Tricel Environment UK
4.0
Based on 113 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Tricel Environment UK Reviews

About Tricel Environment UK:

Tricel offers sewage and wastewater treatment solutions for both domestic and commercial applications.

Visit Website

Email:

tricelenvironmental@tricel.co.uk

Location:

Tricel Weston, Winterstoke Road,
Tricel Weston, Winterstoke Road
Weston-super-Mare
BS24 9BQ

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Anonymous
Anonymous  // 01/01/2019
I am more than disappointed with the Tricel system. We had a Kleigester for the first 18 years since buying our property and never experienced any problem or odour. We had a Tricel installed in 2019 based on a 5 bedroom property housing upto about 13 people and for the past 3 years there's been a constant odour!! There are 2 of us living in a 4 bedroom property!! I contacted Tricel thinking there could be an issue due to something we were doing wrong or a problem with the system but clearly we're not and they have no solution!! I would be very hard pressed to recommend The Tricel!!
Helpful Report
Posted 1 month ago
Though my request for technical support was referred, there was only a cursory engagement with the problem I have with my Tricel UK6. Also, the proposed servicing agent, though potentially helpful, is based in Bromsgrove - 65 miles from where I live in North Shropshire. Thus I am left with a problem on which I urgently need more advice.
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Posted 1 year ago
Thank you for your review and feedback, sorry to hear we haven't fully answered your enquiry. Your review has been passed onto our team who will be in touch shortly.
Posted 1 year ago
All is good with Tricel.
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Posted 1 year ago
Thank you Robert. The Tricel Team
Posted 1 year ago
Most of the time when you fill in an online contact for you get zero response. In the case of Tricel they were a notable exception making contact within an hour and following up over the next couple of days to supply the information that I needed. This type of professional response will serve both Tricel and their customers well for the future! Comfort International Limited
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Posted 1 year ago
Thank you very much for your review and comment. We'll pass it to the team. Tricel Environmental UK
Posted 1 year ago
I was told that an area sales person would contact me and still nothing this is not a very good experience so far I was looking for a Uk 10 with a pumped outlet and as the project is nearing the time that we need it but still no contact very poor indeed as made the initial en quality 3 months ago although the office emailed back quickly it’s the follow up call that didn’t happen!
Helpful Report
Posted 1 year ago
Hello Mr Newman, sorry to hear we didn't follow up your request. Your comment and feedback have been pasted onto the team. Someone will be in touch shortly. Thank you for your understanding. The Tricel Team
Posted 1 year ago
Quick and helpful customer service.
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Posted 1 year ago
Thank you for your review and comments. Much appreciated.
Posted 1 year ago
waiting for a call back to be sent out a brochure about a treatment tank, why the person i spoke to could not take my address then i do not know,
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Posted 1 year ago
Hello Mr Rowles, sorry to hear you haven't received the brochure yet. Your review and comments have been forwarded to the team, we'll come back to you shortly. The Tricel Team
Posted 1 year ago
All ok , good strong vessel and if you could stick to Medo air blowers then longevity of the system would improve over the green air blowers. It would really help if you could make raising kits of 150mm as 250mm is sometimes too much of a jump! Regards Paul Howe
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Posted 1 year ago
Thank you for your review, much appreciated. The Tricel Team
Posted 1 year ago
Excellent all round service did exactly what they said
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Posted 1 year ago
Thank you for your review, much appreciated. The Tricel Team
Posted 1 year ago
Excellent assistance and product support. Team were helpful and provided technical answers when needed.
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Posted 1 year ago
Thank you Mr Miller for your review, much appreciated. The Tricel Team
Posted 1 year ago
Excellent customer care, able to provide prompt, clear, expert advice.
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Posted 1 year ago
Thank you Ms Richardson for your review, much appreciated. The Tricel Team
Posted 1 year ago
Recently had a UK6 STP installed. The tank appears to have intrinsic design flaws. Firstly, it is visually hideous, with a tall bright green plastic dome sticking up. Far more importantly, it is causing significant noise pollution. The blower is so loud I can hear it distinctly from inside my house. I asked Tricel about the noise and a helpful employee came out - and told me that the tank/blower is fine, the noise level normal and - according to Tricel - acceptable. Yet the way the thing is designed means there are wide gaps - up to c1cm - between the blower housing and the tank (why??); and the design of the blower housing means it acts as an echo chamber. In contrast, I had to put my ear within inches of my neighbours' tank in order even to work out that it was switched on. I am gobsmacked that Tricel is selling this monstrosity and very angry that I have unwittingly introduced (completely unnecessary) noise pollution into my quiet neighbourhood. I am just waiting for complaints from my neighbours.
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Posted 1 year ago
We thank you for your comments and review, we're sorry the thank doesn't meet your expectations. Your review has been passed onto our team, who will be in touch. The Tricel Ream
Posted 1 year ago
Customer services got back to me very quickly and answered my query fully
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Posted 1 year ago
Thank you Vanessa for your comment and review. The Tricel Team
Posted 1 year ago
very bad, used the chatbot for a quote and heard nothing
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Posted 1 year ago
Hello and thank you for your review. We're sorry to hear no-one has been in touch yet. Your feedback has been passed onto the team and someone will be in touch shortly. The Tricel Team
Posted 1 year ago
The Tricel team were very helpful in working out what system I need.
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Posted 1 year ago
Thank you very much for your review and comments. They have been forwarded to the team. The Tricel Team
Posted 1 year ago
Asked serious questions about products The gentleman with whom I was speaking to was very polite and was able to answer all my questions Nice to speak to a person
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Posted 1 year ago
Thank you very much for your review and comments. They have been forwarded to the team. The Tricel Team
Posted 1 year ago
Hard to write a review, no one ever got back to me
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Posted 1 year ago
Good morning, sorry to hear we haven't gotten back to you yet. Your comments have been forwarded to our team. Someone will come back to you shortly. The Tricel Team
Posted 1 year ago
We had a Tricel UK50 installed in September 2021. Our local sales representative was extremely helpful in assisting us in selecting the right product and the order, delivery and installation went without a hitch. Having operated the plant for just short of two years I would recommend anyone install and Tricel product.
Helpful Report
Posted 1 year ago
Thank you very much for your review and comments. They have been forwarded to the team. The Tricel Team
Posted 1 year ago
No reply to my enquiry as yet
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Posted 1 year ago
Good morning Ms Lees, we're sorry to hear no-one has contacted you yet. Your review and comment have been forwarded to our team, someone will be in touch shortly. Apologies for the delay. The Tricel Team
Posted 1 year ago
The tank was well constructed solid in look . Delivered safely. Installation instructions were , very easy to understand .so in all will use for my next project in future thanks neil scaman
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Posted 1 year ago
Thank you Neil for the review and comments. The Tricel Team
Posted 1 year ago
Tricel Environment UK is rated 4.0 based on 113 reviews